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Difference between revisions of "SLM RC OLA Service Levels"

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(Created page with '{{Template:Op menubar}} Category:Service Level Management It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified…')
 
 
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{{Template:Op menubar}}
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[[Category:Service Level Management]]


It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
This page defines the current service levels provided by EGI Resource Centres.  


{| border="1" cellspacing="0" cellpadding="5" align="center"
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement]).
| '''minimum Availability'''
 
| 70%, profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
 
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
| '''Service Level parameters'''<br>
| '''Target'''<br>
|-
| '''Availability'''  
| Minimum 80%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
|-
|-
| '''minimum Reliabilty'''
| '''Reliabilty'''  
| 75%, profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
| Minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
|-
|-
|'''Condition for suspension'''
| '''Unknown'''  
| Resource Centres which have an Availability of less than '''70%''' for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in April 2011, to increase the original 50% threshold to 70%.
| Maximum 10%
|-
|-
|'''Condition for justification'''
| '''Quality of Support level'''  
|Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket.
| [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]]<br>
|}
|}
'''IMPORTANT''': as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.
 
<br>
 
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
| '''Condition for suspension'''
| Resource Centres which have an Availability of less than '''80%''' for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%).
|-
| '''Condition for justification'''
| Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket.
|}
 
<br> '''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.'''
 
[[Category:Service_Level_Management]]

Latest revision as of 11:05, 29 September 2014

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This page defines the current service levels provided by EGI Resource Centres.

It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).

Availability/Reliability statistics (OPS VO) are issued on a monthly basis.

Service Level parameters
 Target
Availability Minimum 80%, profile ROC_CRITICAL
Reliabilty Minimum 85%, profile ROC_CRITICAL
Unknown Maximum 10%
Quality of Support level Medium


Condition for suspension Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%).
Condition for justification Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket.


IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.

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