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Difference between revisions of "SLM RC OLA Service Levels"

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This page defines the current service levels provided by EGI Resource Centres.  
This page defines the current service levels provided by EGI Resource Centres.  


It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] and its [[Resource Centre OLA: Release Notes|Release Notes]] for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.  
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement]).  


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Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
 
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Revision as of 14:00, 24 July 2014

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This page defines the current service levels provided by EGI Resource Centres.

It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).

Availability/Reliability statistics (OPS VO) are issued on a monthly basis.

minimum Availability 80% since May 2014 (before 70%), profile ROC_CRITICAL
minimum Reliabilty 85% since May 2014 (before 75%), profile ROC_CRITICAL
Condition for suspension Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%).
Condition for justification Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket.

IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.