Difference between revisions of "SLM RC OLA Service Levels"
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This page defines the current service levels provided by EGI Resource Centres. | This page defines the current service levels provided by EGI Resource Centres. | ||
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] | It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement]). | ||
{| | Availability/Reliability statistics (OPS VO) are issued on a monthly basis. | ||
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| '''minimum Availability''' | | '''minimum Availability''' |
Revision as of 14:00, 24 July 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
minimum Availability | 80% since May 2014 (before 70%), profile ROC_CRITICAL |
minimum Reliabilty | 85% since May 2014 (before 75%), profile ROC_CRITICAL |
Condition for suspension | Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). |
Condition for justification | Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.