Difference between revisions of "SLM RC OLA Service Levels"
Jump to navigation
Jump to search
Line 19: | Line 19: | ||
|Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket. | |Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket. | ||
|} | |} | ||
'''IMPORTANT | '''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.''' |
Revision as of 14:54, 7 May 2012
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement and its Release Notes for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
minimum Availability | 70%, profile ROC_CRITICAL |
minimum Reliabilty | 75%, profile ROC_CRITICAL |
Condition for suspension | Resource Centres which have an Availability of less than 70% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in April 2011, to increase the original 50% threshold to 70%. |
Condition for justification | Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.