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Difference between revisions of "SLM RC OLA Service Levels"

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|Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket.
|Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket.
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'''IMPORTANT''': as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.
'''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.'''

Revision as of 14:54, 7 May 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

This page defines the current service levels provided by EGI Resource Centres.

It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement and its Release Notes for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.

minimum Availability 70%, profile ROC_CRITICAL
minimum Reliabilty 75%, profile ROC_CRITICAL
Condition for suspension Resource Centres which have an Availability of less than 70% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in April 2011, to increase the original 50% threshold to 70%.
Condition for justification Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket.

IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.