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Difference between revisions of "SAM/Nagios EGI Support FAQ"
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* internal probes which are executed on Nagios host: https://egi-mon.cro-ngi.hr/nagios/cgi-bin/status.cgi?navbarsearch=1&host=egi-mon | * internal probes which are executed on Nagios host: https://egi-mon.cro-ngi.hr/nagios/cgi-bin/status.cgi?navbarsearch=1&host=egi-mon | ||
* WN probes which are currently in unclear state and questions related to them should be forwarded to the 3rd level of support | * WN probes which are currently in unclear state and questions related to them should be forwarded to the 3rd level of support | ||
= Inconsistencies between Operations Portal and SAM/Nagios = | |||
Always check notifications history in Nagios web interface. Go to the relevant host screen (e.g. https://gridppnagios.physics.ox.ac.uk/nagios/cgi-bin/status.cgi?navbarsearch=1&host=se03.esc.qmul.ac.uk) or test screen (e.g. https://gridppnagios.physics.ox.ac.uk/nagios/cgi-bin/extinfo.cgi?type=2&host=se03.esc.qmul.ac.uk&service=org.sam.SRM-Put-%2Fops%2FRole%3Dlcgadmin) and select '''View Notifications For This Host/Service'''. Browse through notifications history and check if both CRITICAL and OK notifications were sent to Contact '''msg-contact'''. If this is the case forward the ticket to SU '''CIC Portal'''. | |||
Revision as of 14:22, 28 June 2011
All tickets related to probes should be forwarded to DMSU SU. In internal diary you should ask to forward the question to the product team responsible for the probe. List of probes and PTs can be found here.
Exception are:
- internal probes which are executed on Nagios host: https://egi-mon.cro-ngi.hr/nagios/cgi-bin/status.cgi?navbarsearch=1&host=egi-mon
- WN probes which are currently in unclear state and questions related to them should be forwarded to the 3rd level of support
Inconsistencies between Operations Portal and SAM/Nagios
Always check notifications history in Nagios web interface. Go to the relevant host screen (e.g. https://gridppnagios.physics.ox.ac.uk/nagios/cgi-bin/status.cgi?navbarsearch=1&host=se03.esc.qmul.ac.uk) or test screen (e.g. https://gridppnagios.physics.ox.ac.uk/nagios/cgi-bin/extinfo.cgi?type=2&host=se03.esc.qmul.ac.uk&service=org.sam.SRM-Put-%2Fops%2FRole%3Dlcgadmin) and select View Notifications For This Host/Service. Browse through notifications history and check if both CRITICAL and OK notifications were sent to Contact msg-contact. If this is the case forward the ticket to SU CIC Portal.