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Difference between revisions of "Resource infrastructure Provider OLA: Release Notes"

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= Resource infrastructure Provider OLA v. 1.0=
= Resource infrastructure Provider OLA =


(DRAFT) Download the [https://documents.egi.eu/document/463 Resource infrastructure Provider OLA v1.0]
Download the latest [https://documents.egi.eu/document/463 Resource infrastructure Provider OLA v1.1]


==Release notes==
==Release notes v. 1.1==
* Document Amendment Procedure: amendments are now requested by issuing a GGUS ticket to the service level management support unit, in order to improve traceability of requests. GGUS tickets replace e-mail messages sent to the OMB mailing list directly.


This is the first version of the EGI Resource infrastructure Centre OLA adopting the EGI operations terminology defined in the [https://documents.egi.eu/document/218 EGI Operations Architecture] (EGI-InSPIRE deliverable D4.1).  
* Terminology: the NGI, UMD, VO and Capability definitions are updated to keep them consistent with the EGI glossary. Several other definition are improved to keep them consistent with are ITIL definitions.


* EGI Resource Centres are no longer part of the list of involved parties (EGI.eu and the RPs are the only partners involved, and that EGI.eu represents the interests of other RPs and of the EGI RCs). RCs do not need to be involved in negotiation and approval of this document.
* list responsibilities is now more comprehensive and includes text that was formerly part of the RC OLA.
* The definition of Incident and Problem according to ITIL was added to the Terminology section.
 
* The constraint that an incident MUST be resolved in 5 days is now removed - it is just recommended (we don't have a mechanism to control and enforce this right now anyway). "MUST" was replaced by "SHOULD".  
* Added clause about intellectual property rights.
* The minimum service target (Availability/Reliability) of the NGI Information Discovery service (top-BDII) are set to 99%/99%.
* NGI grid oversight service: COD and ROD teams have been experimenting a new metric to measure the performance of ROD teams. The metric is called ROD Performance Index and the maximum value is set to 10. The service level is defined at: [[Grid_operations_oversight/ROD_performance_index]]
* The Resource infrastructure Provider is liabile in case of low performance. If the service targets are not respected, the Resource infrastructure Provider is required to provide a report and a plan of improblement of the service(s) affected.
 
* References were updated.
 
= Previous releases =
* [[Resource_infrastructure_Provider_OLA:_Release_Notes_V1.1| RP OLA v1.0]]

Latest revision as of 17:07, 29 November 2012

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Resource infrastructure Provider OLA

Download the latest Resource infrastructure Provider OLA v1.1

Release notes v. 1.1

  • Document Amendment Procedure: amendments are now requested by issuing a GGUS ticket to the service level management support unit, in order to improve traceability of requests. GGUS tickets replace e-mail messages sent to the OMB mailing list directly.
  • Terminology: the NGI, UMD, VO and Capability definitions are updated to keep them consistent with the EGI glossary. Several other definition are improved to keep them consistent with are ITIL definitions.
  • list responsibilities is now more comprehensive and includes text that was formerly part of the RC OLA.
  • Added clause about intellectual property rights.
  • NGI grid oversight service: COD and ROD teams have been experimenting a new metric to measure the performance of ROD teams. The metric is called ROD Performance Index and the maximum value is set to 10. The service level is defined at: Grid_operations_oversight/ROD_performance_index
  • References were updated.

Previous releases

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