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Difference between revisions of "Regional Operator on Duty"

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*2011
*2011


**[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%201-2011.pdf Jan] | |[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2002-2011.pdf Feb] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2003-2011.pdf Mar] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2004-2011.pdf Apr]
**[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%201-2011.pdf Jan] | |[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2002-2011.pdf Feb] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2003-2011.pdf Mar] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2004-2011.pdf Apr] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2005-2011.pdf May]


*2010
*2010

Revision as of 08:08, 26 May 2011

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



Introduction

ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process.

The purpose of this page is to collect in one place all materials related to ROD work.

People and Contact

The list of people responsible for NGI oversight and contact points can be found in Operations Portal.

To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:

  • all-central-operator-on-duty AT mailman.egi.eu

ROD duties

All duties are detailed written in Operational Procedures for ROD document.

The main duties are:

  • handling operations incidents (dashboard alarms)
  • handling operations tickets
  • propagate information about core or urgent matters to COD
  • putting sites in downtime for urgent matters

Manuals and procedures

In this section are linked manuals and procedures which RODs should be familiar with :

Videos tutorials

  • 2. Operations tools - brief introduction of operations tools which a ROD mamber needs to perform duties
  • 3. How to handle alarms - an instruction how to manage alarms on the Operations Portal (ticket creation from an alarm, closing and masking alarms)  
  • 4. How to handle tickets - an instruction how to manage tickets on the Operations Portal (ticket creation, updating and closing tickets)

ROD performance - Operations Support Metrics

Newsletter - New!

  • 2011
  • 2010

ROD presentations

This section is created to collect all ROD presentations which took place on our f2f meetings.

Events

User Forum 2011

EGI technical Forum 2010

ROD teams workshop Jun 2010

Resources