Regional Operator on Duty

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Introduction

ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process.

The purpose of this page is to collect in one place all materials related to ROD work.

People and Contact

The list of people responsible for NGI oversight and contact points can be found in Operations Portal.

To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:

• all-central-operator-on-duty AT mailman.egi.eu

ROD duties

All duties are detailed written in Operational Procedures for ROD document.

The main duties are:

• handling operations incidents (dashboard alarms)
• handling operations tickets
• propagate information about core or urgent matters to COD
• putting sites in downtime for urgent matters

Manuals and procedures

In this section are linked manuals and procedures which RODs should be familiar with :

• Operational Procedures for ROD (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant to EGI. There is still no EGI version of the document.)
• COD Escalation Procedure
• Dashobard Howto

Videos tutorials

• 1. How to become a ROD member - 7 steps which should be done to become a ROD member

• 2. Operations tools - brief introduction of operations tools which a ROD mamber needs to perform duties

• 3. How to handle alarms - an instruction how to manage alarms on the Operations Portal (ticket creation, closing and masking alarms)  

• 4. How to handle tickets - an instruction how to manage tickets on the Operations Portal (ticket creation, updating and closing tickets)

• 5. Issues escalated to COD - an introduction of cases which are escalated to COD and how to deal with

ROD performance - Operations Support Metrics

• Operations Support Metrics introduction
• 2011
  • Jan|Feb| Mar | Apr
• 2010
  • May | Jun | Jul | Aug | Sep | Oct | Nov | Dec

Newsletter - New!

• 2011

• • Jan | |Feb | Mar | Apr

• 2010

• • Dec

ROD presentations

This section is created to collect all ROD presentations which took place on our f2f meetings.

• NGI_IBERGRID

Events

User Forum 2011

• ROD teams training session
• Grid Oversight, ensuring the quality of the Grid infrastructure

EGI technical Forum 2010

• Grid Oversight, ensuring the quality of the Grid infrastructure
• Grid Oversight Training

ROD teams workshop Jun 2010

• ROD teams workshop

Resources

• Operations tools