Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "Regional Operator on Duty"

From EGIWiki
Jump to navigation Jump to search
Line 29: Line 29:


In this section are linked manuals and procedures which RODs should be familiar with :
In this section are linked manuals and procedures which RODs should be familiar with :
* [https://documents.egi.eu/public/RetrieveFile?docid=15&version=1&filename=OperationalProceduresforROD-v2.0.pdf Operational Procedures for ROD] (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant in EGI. There is still no EGI version of the document.)
* [https://documents.egi.eu/public/RetrieveFile?docid=15&version=1&filename=OperationalProceduresforROD-v2.0.pdf Operational Procedures for ROD] (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant to EGI. There is still no EGI version of the document.)
* [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure]
* [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure]
* [https://documents.egi.eu/document/301 Dashobard Howto]
* [https://documents.egi.eu/document/301 Dashobard Howto]

Revision as of 09:42, 14 April 2011

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Introduction

ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process.

The purpose of this page is to collect in one place all materials related to ROD work.

People and Contact

The list of people responsible for NGI oversight and contact points can be found in Operations Portal.

To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:

  • all-central-operator-on-duty AT mailman.egi.eu

ROD duties

All duties are detailed written in Operational Procedures for ROD document.

The main duties are:

  • handling operations incidents (dashboard alarms)
  • handling operations tickets
  • propagate information about core or urgent matters to COD
  • putting sites in downtime for urgent matters

Manuals and procedures

In this section are linked manuals and procedures which RODs should be familiar with :

ROD performance - Operations Support Metrics

Newsletter - New!

Events

User Forum 2011

EGI technical Forum 2010

ROD teams workshop Jun 2010

Resources