Difference between revisions of "Regional Operator on Duty"

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(Manuals and procedures)
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*[[PROC01 Grid Oversight escalation|PROC01_Grid_Oversight_escalation]]  
*[[PROC01 Grid Oversight escalation|PROC01_Grid_Oversight_escalation]]  
*[https://documents.egi.eu/document/301 Dashboard HowTOs and Training Guides]
*[https://documents.egi.eu/document/301 Dashboard HowTOs and Training Guides]  
**Webinar shortcuts.
Webinar shortcuts.<br>
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=230 ROD duties ]  
Introduction. [https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=230 ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=355 ROD – procedures&nbsp;]  
**Becoming ROD team Member  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=230 ROD duties ]  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=427 Obtaining X509 certificate ]  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=496 Registration in GOCDB ] [https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=690]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=355 ROD – procedures&nbsp;]  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=690 Registration in GGUS ]  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=747 Registration in dteam VO ]  
Becoming ROD team Member
**ROD shift  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=872 Dashboard overview ]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=427 Obtaining X509 certificate ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=1493 Issues aka alarms ]  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=1967 Tickets ]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=496 Registration in GOCDB ] [https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=690 ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=2232 Notepads ]  
***[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=2475 Handover ]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=690 Registration in GGUS ]  
**Webinar Presentation  
***[https://documents.egi.eu/public/RetrieveFile?docid=301&version=7&filename=ROD-webinar.pdf Slides]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=747 Registration in dteam VO ]  
ROD shift  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=872 Dashboard overview ]
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=1493 Issues aka alarms ]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=1967 Tickets ]  
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=2232 Notepads ]
[https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=2475 Handover ]  
Webinar Presentation
[https://documents.egi.eu/public/RetrieveFile?docid=301&version=7&filename=ROD-webinar.pdf Slides]  
*[[FAQ Regional Operator on Duty|FAQ_Regional_Operator_on_Duty]]
*[[FAQ Regional Operator on Duty|FAQ_Regional_Operator_on_Duty]]

Revision as of 09:57, 21 October 2014

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EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 


ROD (Regional Operator on Duty) is a role which oversees the smooth operation of Grid infrastructure in the respective NGI. ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. The role is usually covered by a team or people and is provided by each NGI. Depending on how an NGI is organised there might be a number of members inthe ROD team who work on duty roster (shifts on a daily or weekly basis), or there may be one person working as ROD on a daily basis and a few deputies who take over the responsibilities when necessary. This latter model is generally more suitable for small NGIs.
In this text, the acronym ROD will be used both for the whole team, or for the person who is actually working on shift.
In order to become a ROD member, one first needs to go through the steps described in Joining operations.
The following text describes the duties that ROD (teams) are responsible for.


A list describing Duties.

Alarms and tickets

Information on how to deal with alarms raised in the Dashboard and how to generate and deal with tickets.


How downtimes are managed.


Communication channels for ROD to Sites and to management.


How ROD should deal with security issues.

Manuals and procedures

In this section are linked manuals and procedures which RODs should be familiar with: