Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "Regional Operator on Duty"

From EGIWiki
Jump to navigation Jump to search
 
(11 intermediate revisions by 2 users not shown)
Line 3: Line 3:
= ROD  =
= ROD  =


:'''ROD''' (Regional Operator on Duty) is a role which oversees the smooth operation of Grid infrastructure in the respective NGI. ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. The role is usually covered by a team or people and is provided by each NGI. Depending on how an NGI is organised there might be a number of members inthe ROD team who work on duty roster (shifts on a daily or weekly basis), or there may be one person working as ROD on a daily basis and a few deputies who take over the responsibilities when necessary. This latter model is generally more suitable for small NGIs.
 
 
:'''ROD''' (Regional Operator on Duty) is a role which oversees the smooth operation of EGI infrastructure in the respective NGI. ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. The role is usually covered by a team or people and is provided by each NGI. Depending on how an NGI is organised there might be a number of members inthe ROD team who work on duty roster (shifts on a daily or weekly basis), or there may be one person working as ROD on a daily basis and a few deputies who take over the responsibilities when necessary. This latter model is generally more suitable for small NGIs.


:In this text, the acronym '''ROD''' will be used both for the whole team, or for the person who is actually working on shift.
:In this text, the acronym '''ROD''' will be used both for the whole team, or for the person who is actually working on shift.
Line 10: Line 12:


:The following text describes the duties that ROD (teams) are responsible for.
:The following text describes the duties that ROD (teams) are responsible for.
'''Contact: '''all-operator-on-duty AT mailman.egi.eu <br>


== [[ROD Duties|Duties]]  ==
== [[ROD Duties|Duties]]  ==
Line 17: Line 23:
== [[ROD Alarms and tickets|Alarms and tickets]]  ==
== [[ROD Alarms and tickets|Alarms and tickets]]  ==


:Information on how to deal with alarms raised in the Dashboard and how to generate and deal with tickets.
:Information on how to [[ROD Alarms and tickets|deal]] with alarms raised in the Dashboard and how to generate and deal with tickets.


== [[ROD Downtimes|Downtimes]]  ==
== [[ROD Downtimes|Downtimes]]  ==


:How downtimes are managed.
:How [[ROD Downtimes|downtimes]] are managed.


== [[ROD Communication|Communication]]  ==
== [[ROD Communication|Communication]]  ==


The list of people responsible for NGI oversight and contact points can be found in [https://operations-portal.egi.eu/dashboard/regionalPreferences Operations Portal]. To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:
:Communication [[ROD Communication|channels]] for ROD to Sites and to management.
 
*'''all-operator-on-duty''' AT mailman.egi.eu
 
:Communication channels for ROD to Sites and to management.


== [[ROD Security|Security]]  ==
== [[ROD Security|Security]]  ==


:How ROD should deal with security issues.
:How ROD should deal with [[ROD Security|security]] issues.


== Manuals and procedures  ==
== Manuals and procedures  ==
Line 41: Line 43:
*[[PROC01 Grid Oversight escalation|PROC01_Grid_Oversight_escalation]]  
*[[PROC01 Grid Oversight escalation|PROC01_Grid_Oversight_escalation]]  
*[https://documents.egi.eu/document/301 Dashboard HowTOs and Training Guides]  
*[https://documents.egi.eu/document/301 Dashboard HowTOs and Training Guides]  
**Webinar shortcuts.
**Introduction.&nbsp;
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=230 ROD duties ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=355 ROD – procedures&nbsp;]
**Becoming ROD team Member
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=427 Obtaining X509 certificate ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=496 Registration in GOCDB ] [https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=690]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=690 Registration in GGUS ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=747 Registration in dteam VO ]
**ROD shift
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=872 Dashboard overview ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=1493 Issues aka alarms ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=1967 Tickets ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=2232 Notepads ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=2475 Handover ]
**Webinar Presentation
***[https://documents.egi.eu/public/RetrieveFile?docid=301&version=7&filename=ROD-webinar.pdf Slides]
*[[FAQ Regional Operator on Duty|FAQ_Regional_Operator_on_Duty]]
*[[FAQ Regional Operator on Duty|FAQ_Regional_Operator_on_Duty]]
== Video tutorials  ==
*[http://www.youtube.com/watch?v=p-SrqJMDlOo 1. How to become a ROD member] - 7 steps which should be done to become a ROD member
*[http://www.youtube.com/watch?v=bNm4oupAmqI 2. Operations tools] - brief introduction of operations tools which a ROD mamber needs to perform duties
*[http://www.youtube.com/watch?v=rmgdaziDhUk 3. How to handle alarms] - an instruction how to manage alarms on the Operations Portal (ticket creation from an alarm, closing and masking alarms)&nbsp;&nbsp;
*[http://www.youtube.com/watch?v=NKkbnwWnADw 4. How to handle tickets] - an instruction how to manage tickets on the Operations Portal (ticket creation, updating and closing tickets)
*[http://www.youtube.com/watch?v=5EEInTO2dVE 5. Issues escalated to COD] - an introduction of cases which are escalated to COD and how to deal with
*[http://www.youtube.com/watch?v=tsbcYoGNZls 6. Operations portal tools] - a brief introduction of the Operations Portal tools
== Newsletter<br>  ==
A ROD Newsletter is periodically released since December 2010 to consolidate the Grid oversight teams (central and local ones). The purpose of this newsletter is to inform about recent and upcoming developments related to Grid Oversight and to show the support performance indicators during the month.&nbsp; <span lang="en" id="result_box" class="short_text"><span title="Kliknij, aby wyświetlić alternatywne tłumaczenia" class="hps">It</span> <span title="Kliknij, aby wyświetlić alternatywne tłumaczenia" class="hps">is</span> <span title="Kliknij, aby wyświetlić alternatywne tłumaczenia" class="hps">issued</span> <span title="Kliknij, aby wyświetlić alternatywne tłumaczenia" class="hps">every month</span></span> and the information about new releases is sent to all RODs mailing list and to NGI managers.<br> The newsletters may be found at: https://documents.egi.eu/public/ShowDocument?docid=298
== ROD presentations  ==
This section is created to collect all ROD presentations which took place on f2f meetings.
*[https://www.egi.eu/indico/getFile.py/access?contribId=210&sessionId=9&resId=0&materialId=slides&confId=207 NGI_IBERGRID]
== Events  ==
Technical Forum 2012
*[https://indico.egi.eu/indico/contributionDisplay.py?sessionId=56&contribId=242&confId=1019 Grid Oversight Session]
Technical Forum 2011
*[https://www.egi.eu/indico/contributionDisplay.py?contribId=35&confId=452 Grid Oversight session]<br>
User Forum 2011
*[https://www.egi.eu/indico/contributionDisplay.py?sessionId=9&contribId=91&confId=207 ROD teams training session]
*[https://www.egi.eu/indico/contributionDisplay.py?sessionId=9&contribId=92&confId=207 Grid Oversight, ensuring the quality of the Grid infrastructure]
EGI technical Forum 2010
*[https://www.egi.eu/indico/sessionDisplay.py?sessionId=117&confId=48#20100915 Grid Oversight, ensuring the quality of the Grid infrastructure]
*[https://www.egi.eu/indico/sessionDisplay.py?sessionId=116&confId=48#all Grid Oversight Training]
ROD teams workshop Jun 2010
*[https://www.egi.eu/indico/conferenceDisplay.py?ovw=True&confId=29 ROD teams workshop]


== Resources  ==
== Resources  ==
Line 96: Line 67:
*[[Operations Procedures|Procedures]]
*[[Operations Procedures|Procedures]]


[[Category:Grid_Oversight]]
[[Category:Infrastructure_Oversight]]

Latest revision as of 09:54, 30 March 2015

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 



ROD

ROD (Regional Operator on Duty) is a role which oversees the smooth operation of EGI infrastructure in the respective NGI. ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. The role is usually covered by a team or people and is provided by each NGI. Depending on how an NGI is organised there might be a number of members inthe ROD team who work on duty roster (shifts on a daily or weekly basis), or there may be one person working as ROD on a daily basis and a few deputies who take over the responsibilities when necessary. This latter model is generally more suitable for small NGIs.
In this text, the acronym ROD will be used both for the whole team, or for the person who is actually working on shift.
In order to become a ROD member, one first needs to go through the steps described in Joining operations.
The following text describes the duties that ROD (teams) are responsible for.


Contact: all-operator-on-duty AT mailman.egi.eu

Duties

A list describing Duties.

Alarms and tickets

Information on how to deal with alarms raised in the Dashboard and how to generate and deal with tickets.

Downtimes

How downtimes are managed.

Communication

Communication channels for ROD to Sites and to management.

Security

How ROD should deal with security issues.

Manuals and procedures

In this section are linked manuals and procedures which RODs should be familiar with:

Resources