Difference between revisions of "RT Help"
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[http://requesttracker.wikia.com/wiki/REST RT REST API manual] | [http://requesttracker.wikia.com/wiki/REST RT REST API manual] | ||
1) Querying tickets example - build your query and get the list of tickets: | |||
'''Publicly accessible URL''' | '''Publicly accessible URL''' | ||
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2560: man pages for grid commands | 2560: man pages for grid commands | ||
2561: EGI bubble help on EGI web sites | 2561: EGI bubble help on EGI web sites | ||
</pre> | |||
2) Data formats: | |||
i - ticket/<ticket-id> | |||
s - <ticket-id>: <ticket-subject> | |||
l - multi-line format | |||
<pre> | |||
format=i | |||
format=s | |||
format=l | |||
</pre> | </pre> | ||
Revision as of 12:06, 2 August 2011
Requirements Queue
User Support
Requirements Submitting and Tracking - https://wiki.egi.eu/wiki/Requirements_Tracking
Operations
How to submit requirements - https://wiki.egi.eu/wiki/Submit_Operations_Requirements
About Request Tracker (RT)
Useful links about RT:
Keyword Search
Keyword based ticket search with Firefox.
Create New Bookmark using these instructions (Firefox 3.6.18):
1) go to Firefox menu item "Bookmarks"
2) choose "Organize Bookmarks"
3) choose "Bookmarks Menu"
4) right click on "Bookmarks Menu" -> "New Folder..." and fill the details provided below:
Keyword: rt (you can change this to your desired word)
Note: The query used in 'location' is to search only inside of 'requirements' queue, if you want to search across all RT queues, remove that part 'Queue %3D 'requirements' AND' from the query or change to another queue name.
Now you can search rt by typing 'rt [some keywords]' in the address bar of Firefox and you will get matches against 'Subject' and 'Content' of the ticket.
RT REST API
1) Querying tickets example - build your query and get the list of tickets: Publicly accessible URL
Output
RT/3.8.7 200 Ok 667: Authentication and authorization 669: Encryption and protection of data 1239: Data recovery (WeNMR) 1550: Graphical configuration tool for gLite 1742: lcg-cp - background replication to other SEs (WeNMR) 2560: man pages for grid commands 2561: EGI bubble help on EGI web sites
2) Data formats:
i - ticket/<ticket-id> s - <ticket-id>: <ticket-subject> l - multi-line format
format=i format=s format=l
RT RSS
Example: Firefox "Live Bookmarks"