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ROD MW alarm template
Revision as of 13:43, 19 November 2012 by Krakow (talk | contribs) (Created page with "{{Template:Op menubar}} {{Template:GO menubar}} {{TOC_right}} Category:Grid_Oversight This page provides template for the ticket which should be send by ROD team to sites ...")
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This page provides template for the ticket which should be send by ROD team to sites in case of service type decommission campagne.
Dear site administrators, According to our monitoring, your site is running unsupported software or has end-points in GOCDB that are associated to unsupported service types. Information about the probes being run is available at: https://wiki.egi.eu/wiki/MW_Nagios_tests Please check the list of affected hostnames on the Operations Dashboard of your site: https://operations-portal.egi.eu/dashboard You are expected to retire unsupported gLite software by XXXX. After that date the status of Resource Centres still hosting unsupported software will be examined on a case by case. Resource Centres that do not respond to tickets, do not provide acceptable plans and timelines, or show no progress will risk suspension. Suspension does *not* concern Resource Centres that are actively working to solve the issue, have documented plans with acceptable timelines, or are facing technical issues that prevent them from decommissioning/upgrading unsupported products. If you decide to decommission services, please follow the appropriate procedure (https://wiki.egi.eu/wiki/PROC12) - the community must be informed about the decommissioning of services. HOW TO HANDLE THIS TICKET 1) Software version information for your site is extracted from BDII, hence the accuracy of the monitoring infrastructure depends on it. False positives may be detected in case of erroneous publishing of the information by service end-points. If this applies to you, you are kindly requested to report the problem in this ticket. Probes will be fixed accordingly. 2) Please provide information about you upgrade plans following this template: Your site name: Affected service end-points (please list them): Expected date for the completion of the upgrade of the end-points above (specify target date): Technical issues preventing you from upgrading (provide input only if applicable): 3) Site administrators who provide information about their upgrade plans MUST NOT close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep it in status "in progress" until all unsupported products are either decommissioned or upgraded. Thanks for your cooperation. ROD team