ROD MW alarm template

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This page provides templates for the tickets which should be send by ROD team to sites in case of software version or service type decommission campaign.

EMI 1 retirment campaign

Dear site administrators,

According to our monitoring, your site is running EMI 1 software, 
which will reach end of security updates and support on 30-04-2013 
(http://www.eu-emi.eu/releases#MajRel). 
Please check the list of affected service end-points on the Operations 
Dashboard of your site: https://operations-portal.egi.eu/dashboard

EMI software products are detected through queries to the information 
discovery system (BDII). Information published should accurately reflect 
the version of the running software, however, if you think the software 
run by the service end-points indicated in the dashboard is not EMI 1, 
please report a false positive in this ticket.

Unsupported software MUST be retired no later than 1 month after its 
End of Security Updates and Support (https://wiki.egi.eu/wiki/PROC16#Policy) 
- see the details below.

1. PROVIDE FEEDBACK ABOUT YOUR UPGRADE PLANS
Please provide information about you upgrade plans according to the 
following template.

Information about your upgrade plans must be supplied within 10 working 
days from the date this ticket is received.

*****************************************************
TEMPLATE

Your site name:

Affected service end-points (please list them):

Expected date for the completion of the upgrade of the end-points 
above (specify target date):

Technical issues preventing you from upgrading (provide input only 
if applicable):
*****************************************************

2. UPGRADE of EMI 1
Side administrators are requested to upgrade/retire unsupported 
software before it gest unsupported (by 30-04-2013).

The decommissioning deadline is 01-05-2013 
* https://wiki.egi.eu/wiki/Software_Retirement_Calendar#Decommissioning_Calendar_EMI1
* https://wiki.egi.eu/wiki/PROC16#Decommissioning_deadline

Resource Centres that do not respond to this ticket, do not provide 
acceptable plans and timelines, or show no progress risk suspension 
after the decommissioning deadline(https://wiki.egi.eu/wiki/PROC16#Policy). 

If you decide to decommission services, please follow the appropriate 
procedure PROC12: http://wiki.egi.eu/wiki/PROC12 - the community must 
be informed  about the decommissioning of services.

HOW TO HANDLE THIS TICKET

Please provide feedback about your upgrade plans within 10 working days 
from the date this ticket is received.
Site administrators who provide information about their upgrade plans 
MUST NOT close a ticket until the alarm disappears in the site Operations 
Dashboard (see link above). Please keep the ticket in status "in progress" 
until all unsupported products are either decommissioned or upgraded.

Thanks for your cooperation.

ROD team 

gLite 3.2 DPM, LFC and/or Worker Nodes campaign

Dear site administrators,

According to our monitoring, your site is running gLite 3.2 DPM, LFC and/or Worker Nodes, whose software reached end of life on 30-11-2012. 
Please check the list of affected service end-points on the Operations Dashboard of your site: https://operations-portal.egi.eu/dashboard

gLite software products are detected through queries to the information discovery system (BDII). 
Information published should accurately reflect the version of the running software, however, if you think the software run by the service 
end-points indicated in the dashboard is supported, please report a false positive in this ticket.

This ticket is to warn you about the deployment of unsupported gLite 3.2 DPM and/or WN software in your site and to request an 
upgrade/decommissioning of these according to the following guideline.

1. PROVIDE FEEDBACK ABOUT YOUR UPGRADE PLANS

Please provide information about you upgrade plans according to the following template.

Information about your upgrade plans must be supplied within 10 working days from the date this ticket is received.

TEMPLATE

Your site name:

Affected service end-points (please list them):

Expected date for the completion of the upgrade of the end-points above (specify target date):

Technical issues preventing you from upgrading (provide input only if applicable):

2. UPGRADE of gLite 3.2 UNSUPPORTED DPM/LFC/WN

DEADLINE for the upgrade/decommissioning is: 31-01-2013

End-points that cannot be upgraded by that time, must be put in downtime as of: 01-02-2013

Resource Centres that do not respond to this ticket, do not provide acceptable plans and timelines, or show no progress risk suspension. 
Suspension does *not* concern Resource Centres that are actively working to solve the issue, have documented plans with acceptable timelines,
or are facing technical issues that prevent them from decommissioning/upgrading unsupported products.

If you decide to decommission services, please follow the appropriate procedure PROC12: http://wiki.egi.eu/wiki/PROC12 - the community must be informed  about the decommissioning of services.

HOW TO HANDLE THIS TICKET

Please provide feedback about your upgrade plans within 10 working days from the date this ticket is received.
Site administrators who provide information about their upgrade plans MUST NOT close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep the ticket in status "in progress" until all unsupported products are either decommissioned or upgraded.

Thanks for your cooperation.

ROD team 

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