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Difference between revisions of "Performance"

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{{Template:Op menubar}} {{TOC_right}}  
{{Template:Op menubar}}
 
{{OLA_SLA_UA_menubar}}
{{TOC_right}}  


This page provides:  
This page provides:  
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*information on the service level targets used for performance monthly reports  
*information on the service level targets used for performance monthly reports  
*links to on-line statistics<br>  
*links to on-line statistics<br>  
*links to the monthly performance reports<br>  
*links to the monthly performance reports<br>
*EGI OLA SLA framework overview
 
EGI OLA SLA framework is described under following page: [[EGI OLA SLA framework|OLA/SLA Framework]] <br>
 
<br> [[PROC04|Procedure for oversight of availability and reliability performance]]


<br>  
<br>  


*Definition of Availability and Reliability and related computation algorithm ([https://wiki.egi.eu/w/images/a/ad/Ace_Service_Availability_Computation.pdf paper])
= Metric definition<br>  =
*[[PROC04|Procedure for oversight of availability and reliability performance]]
 
*[[Service Level Target - Quality of Support|Quality of Support]]:&nbsp;Resource infrastructure Provider, EGI.eu Core services
*[[Service Level Target - Availability Reliability|Availability reliability]]: Resource infrastructure Provider, Resource Centre, EGI.eu Core services<br>


= Resource Centre performance<br>  =
= Resource Centre performance<br>  =


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| '''Service Level Targets'''  
| '''Service Level Targets'''  
| '''OLA'''
| '''Agreements'''
|-
|-
|  
|  
[https://operations-portal.egi.eu/availability/siteAvailabilities Gird Ava/Rel on-line statistics]  
[http://argo.egi.eu/lavoisier/site_reports?accept=html RCs Ava/Rel on-line statistics]  


| [[Availability and reliability monthly statistics#Resource_Centres|Grid RC Ava/Rel monthly reports]]  
| rowspan="2" | <br> <br>[[Availability and reliability monthly statistics#Resource_Centres|RC Ava/Rel monthly reports]]  
| rowspan="2" | <br> [[SLM RC Service Levels|levels and targets]]
| rowspan="2" | <br> [[SLM RC Service Levels|levels and targets]]  
| rowspan="2" | [https://documents.egi.eu/document/31 RC OLA]
| rowspan="2" | [https://documents.egi.eu/document/31 RC OLA]
|-
|-
| [http://mon.egi.eu/myegi/sa/?view=2&graph=1&vo=104&profile=29&filters-value-Regions_or_Tiers=&filters-value-Sites=&production=1&preproduction=0&dateorperiod=pd&period=pM Cloud Ava/Rel on-line statistics]<br>
| [http://argo.egi.eu/lavoisier/fedcloud_reports?accept=html FedCloud Ava/Rel on-line statistics]<br>
|
|}
|}


<br>


*[[Underperforming sites and suspensions|Underperforming sites and suspensions]]
 
*Profile for A/R Computations: [https://mon.egi.eu/poem/admin/poem/profile/25/ ROC_CRITICAL]
*Profile for A/R Computations: [https://poem.egi.eu/poem/admin/poem/profile/3/ ARGO_MON_CRITICAL]


= Resource infrastructure Provider performance<br>  =
= Resource infrastructure Provider performance<br>  =


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| '''Service Level Targets'''  
| '''Service Level Targets'''  
| '''OLA'''
| '''Agreements'''
|-
|-
|  
|  
[https://operations-portal.egi.eu/availability/topbdiiList Ava/Rel on-line statistics] (only Top level bdii)<br> <br>
Top level bdii Ava/Rel statistics no more collected


| [[Availability and reliability monthly statistics#Resource_Infrastructures|NGI Ava/Rel&nbsp;]]<br> <br>  
| rowspan="3" | [[Availability and reliability monthly statistics#Resource_Infrastructures|RP reports]]<br>  
| rowspan="2" | [[SLM RP Service Levels|levels and targets]]  
| rowspan="3" | [[SLM RP Service Levels|levels and targets]]  
| rowspan="2" | [https://documents.egi.eu/document/463 RP OLA]
| rowspan="3" | [https://documents.egi.eu/document/463 RP OLA]
|-
| rowspan="2" | [https://ggus.eu/?mode=report_view Quality of Service]
|-
|-
|
ROD Performance index:
<pre>https://operations-portal.egi.eu/rodDashboard/ngi/NGI_CODE/tab/metrics/filter/operators/page/metrics
</pre>
where '''NGI_CODE''' is the name of NGI in GOC&nbsp;DB, example for NGI_FRANCE:
<pre>https://operations-portal.egi.eu/rodDashboard/ngi/NGI_FRANCE/tab/metrics/filter/operators/page/metrics </pre>
| [[ROD performance index#Performance_reports|ROD Performance index]] <br>
|}
|}


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*List of NGI's authoritative Argus'es:&nbsp; [https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1184 GOC&nbsp;DB service group]  
*List of NGI's authoritative Argus'es:&nbsp; [https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1184 GOC&nbsp;DB service group]  
*[[NGI services in GOCDB|List of NGI services registered in GOCDB]]&nbsp; (used for NGI/EIRO Ava/Rel computation)  
*[[NGI services in GOCDB|List of NGI services registered in GOCDB]]&nbsp; (used for NGI/EIRO Ava/Rel computation)  
*Profile for A/R Computations:[https://mon.egi.eu/poem/admin/poem/profile/25/ ROC]
*Profile for A/R Computations: no more used]


<br>  
<br>


= EGI.eu Core services performance<br>  =
= EGI services performance<br>  =


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|  
'''On-line Statistics '''  
'''On-line Statistics '''  


<small>'''(Operations Portal - certificate required)&nbsp;'''</small>  
<small>'''(certificate required)&nbsp;'''</small>  


| '''Monthly Reports'''  
| '''Periodic Reports'''  
| '''Service Level Targets'''  
| '''Service Level Targets'''  
| '''OLA/SLA'''
| '''Agreements'''
|-
|-
| rowspan="2" | under development <br>  
| rowspan="2" |  
| [https://documents.egi.eu/public/ShowDocument?docid=2284 QoS reports]<br>
[https://ggus.eu/?mode=report_view Quality of Service]
 
[http://argo.egi.eu/lavoisier/opsmon_reports?accept=html Availability and Reliability]
 
<br>  
 
|  
[https://documents.egi.eu/public/ShowDocument?docid=2284 QoS reports]  
 
[https://documents.egi.eu/public/ShowDocument?docid=2324 Availability and Reliability]
 
|  
|  
<br>  
<br>  
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| <br>  
| <br>  
[https://documents.egi.eu/secure/ShowDocument?docid=2170 EGI.eu OLA]  
[https://documents.egi.eu/secure/ShowDocument?docid=2170 EGI.eu OLA] (May 2014 - April 2015)
 
|-
| <br>
| [[SLM EGI.eu Federated Operations SLA Service Levels|levels and targets]]
| [https://documents.egi.eu/public/ShowDocument?docid=2166 EGI.eu Federated Operations SLA]
|}
 
<br>


*[[FAQ GGUS-QoS-Levels#Levels_of_service|Support priority]] definition
[https://documents.egi.eu/document/2456 EGI.eu OLA] (May 2015 - April 2016)<br>
*[[Core EGI Activities|List of EGI.eu core services]]
*Profile for A/R Computations:[https://mon.egi.eu/poem/admin/poem/profile/23/ OPS_MONITOR_CRITICAL]
*[https://documents.egi.eu/public/ShowDocument?docid=2278 EGI.eu Operation Level Agreement template]
*[https://documents.egi.eu/document/2277 EGI.eu Operation Level Agreements report templates]


<br>
[https://documents.egi.eu/public/ShowDocument?docid=2770 EGI.eu OLA] (May 2016 - December 2017)


= Technology Providers performance  =
[https://documents.egi.eu/document/3254 EGI.eu OLA] (January 2018 - December 2020)
 
{| width="755" border="1" class="wikitable"
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'''Monthly Reports'''


| '''Service Level Targets'''
| '''OLA/SLA'''
|-
|-
| under development
| <br>
| levels and targets  
| [[SLM EGI.eu Federated Operations SLA Service Levels|levels and targets]]
| TP&nbsp;SLA
| [https://documents.egi.eu/public/ShowDocument?docid=2166 EGI.eu Federated Operations SLA] (May 2014 - April 2015)
|}
|}


<br>  
<br>  


*[https://documents.egi.eu/public/ShowDocument?docid=2282 Technology Provider Service Level Agreement template]
*[[Core EGI Activities|List of EGI.eu core services]]  
 
*[[FAQ GGUS-QoS-Levels#Levels_of_service|Support priority]] definition<br>  
= Other performance statistics (non production)<br> =
*Profile for A/R Computations:[https://poem.egi.eu/poem/admin/poem/profile/9/ OPS_MONITOR_CRITICAL]
 
*[http://cclavoisier02.in2p3.fr:8000/lavoisier/ar_vo VO services performance on-line statistics]<br>
*[http://cclavoisier02.in2p3.fr:8000/lavoisier/ar_cloud_results Cloud services performance on-line statistics]
 
<br>
 
= EGI OLA&nbsp;SLA framework  =


[[Image:OLA SLA framework.png|600px|OLA_SLA_framework.png]]
<br>


#Resource Center (RC) OLA - defines the minimum set of operational services and the respective quality parameters that a Resource Centre is required to provide in EGI.
<br> <br>  
#Resource infrastructure Provider (RP) OLA - defines the minimum set of operational services and the respective quality parameters that an EGI Resource infrastructure Provider is required to provide.
#EGI.eu OLA - define conditions under which [[Core EGI Activities|EGI Core services]] are offered to EGI.eu by its the partners.
#EGI.eu SLA - define conditions under which [[Core EGI Activities|EGI Core services]] are offered to NGIs by EGI.eu<br>  
#Technology Provider (TP) SLA - defines conditions under which middleware support is provided to the EGI&nbsp;community<br>  
#User SLA


[[Category:Service_Level_Management|*]]
[[Category:Service_Level_Management|*]]

Revision as of 10:52, 10 August 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



EGI OLA/SLA/UA framework: EGI OLA SLA framework • EGI OLA SLA status • Metric Definitions • RC performance • RP performance • EGI services performance •



This page provides:

  • information on the service level targets used for performance monthly reports
  • links to on-line statistics
  • links to the monthly performance reports

EGI OLA SLA framework is described under following page: OLA/SLA Framework


Procedure for oversight of availability and reliability performance


Metric definition

Resource Centre performance

On-line Statistics

(certificate required) 

Monthly Reports

Service Level Targets Agreements

RCs Ava/Rel on-line statistics



RC Ava/Rel monthly reports
levels and targets 		RC OLA
FedCloud Ava/Rel on-line statistics


Resource infrastructure Provider performance

On-line Statistics

(Operations Portal - certificate required) 

Monthly Reports

Service Level Targets Agreements

Top level bdii Ava/Rel statistics no more collected

RP reports
 levels and targets RP OLA
Quality of Service



EGI services performance

On-line Statistics

(certificate required) 

Periodic Reports Service Level Targets Agreements

Quality of Service

Availability and Reliability


QoS reports

Availability and Reliability


levels and targets


EGI.eu OLA (May 2014 - April 2015)

EGI.eu OLA (May 2015 - April 2016)

EGI.eu OLA (May 2016 - December 2017)

EGI.eu OLA (January 2018 - December 2020)


levels and targets EGI.eu Federated Operations SLA (May 2014 - April 2015)





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