PROC21 Resource Center suspension

Main

EGI.eu operations services

Support

Documentation

Tools

Activities

Performance

Technology

Catch-all Services

Resource Allocation

Security

Documentation menu:

Home •

Manuals •

Procedures •

Training •

Other •

Contact ►

For:

VO managers •

Administrators

Title	Site suspension
Document link	https://wiki.egi.eu/wiki/PROC21
Last modified	0.1 - 14 May 2015
Policy Group Acronym	OMB
Policy Group Name	Operations Management Board
Contact Group	operations-support@mailman.egi.eu
Document Status	Draft
Approved Date
Procedure Statement	The document describes the process of site suspension in EGI infrastructure
Owner	Owner of procedure

Overview

The document describes the process of site suspension in EGI infrastructure. The aim of this procedure is to ensure that the all parties are notified about suspension and that record history is kept.

Definitions

Please refer to the EGI Glossary for the definitions of the terms used in this procedure.

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

Entities involved in the procedure

• Site Manager (SiteM): person who is responsible for Site.
• NGI Representative (NGIR): person who is responsible for NGI Operations.
• EGI Operations / EGI CSIRT (EGI): person who decides and perform suspension at EGI Level
• VO Manager (VOM): person resposible for VO. Notified about site suspension.

Requirements

The reason for suspension should be identified.

• PROC01: Site is failing EGI Infrastructure Oversight escalation procedure: https://wiki.egi.eu/wiki/PROC01_EGI_Infrastructure_Oversight_escalation
  • Level 3: NGI/ROC operations manager should make site responsive or suspend it
  • Level 4: If no action was taken by NGI/ROC operations manager for 5 working days Operations send an mail to NGI/ROC operations manager with CC to site administrator, ROD and GGUS. If no response after 1 working day Operations performs site suspension.
• PROC16: Site is failing Decommissioning of unsupported software procedure https://wiki.egi.eu/wiki/PROC16_Decommissioning_of_unsupported_software
  • Follow up the migration: sites which didn't provide information on migration plans can be suspended
• SEC01-05: Site is failing SecurityIncident or Critical Security procedure
  • https://wiki.egi.eu/wiki/Operations_Procedures#Security

Steps

	Responsible	Action	Prerequisites, if any
1	NGIR/EGI	Decision about suspension	Site is failing some procedure (could be unresponsive)
2	NGIR/EGI	<style type="text/css">p { margin-bottom: 0.25cm; line-height: 120%; }a:link { }</style> Notification is sent to Site Manager and to NGI Representative – 1 working day on reaction
3	NGIR/EGI	If there is no reply from Site Manager Change status of the site in the GOCDB to ‘suspended’. Register date, site and reason in https://wiki.egi.eu/wiki/Underperforming_sites_and_suspensions Find related VO Managers (VO supported on site according to Dashboard?) accounting/Gstat  Send a Broadcast to them (at once or monthy?!)

Revision history

Version	Authors	Date	Comments