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Difference between revisions of "PROC21 Resource Center suspension"
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{{Ops_procedures | {{Ops_procedures | ||
|Doc_title = | |Doc_title = Resource Center suspension | ||
|Doc_link = [[PROC21|https://wiki.egi.eu/wiki/PROC21]] | |Doc_link = [[PROC21|https://wiki.egi.eu/wiki/PROC21]] | ||
|Version = 0.1 - 14 May 2015 | |Version = 0.1 - 14 May 2015 | ||
| Line 10: | Line 10: | ||
|Doc_status = Draft | |Doc_status = Draft | ||
|Approval_date = | |Approval_date = | ||
|Procedure_statement = The document describes the process of | |Procedure_statement = The document describes the process of Resource Center suspension in EGI infrastructure | ||
}} | }} | ||
= Overview = | = Overview = | ||
The document describes the process of | The document describes the process of Resource Center suspension in EGI infrastructure. The aim of this procedure is to '''ensure that the all parties are notified about suspension and that record history is kept.''' | ||
= Definitions = | = Definitions = | ||
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<!-- There are minimally two sets of players involved in this procedure --> | <!-- There are minimally two sets of players involved in this procedure --> | ||
*''' | *'''Resource Center Manager (RC)''': person who is responsible for Resource Center. | ||
*'''NGI Representative ( | *'''NGI Representative (NGI)''': person who is responsible for NGI Operations. | ||
*'''EGI Operations / EGI CSIRT''' '''(EGI)''': person who decides and perform suspension at EGI Level | *'''EGI Operations / EGI CSIRT''' '''(EGI)''': person who decides and perform suspension at EGI Level | ||
*'''VO Manager''' '''(VOM)''': person resposible for VO. Notified about | *'''VO Manager''' '''(VOM)''': person resposible for VO. Notified about Resource Center suspension.<br> | ||
= Use cases = | |||
= | Resource Center can be suspended by NGI or EGI in case of breaking [https://documents.egi.eu/public/ShowDocument?docid=31 Resource Centre Operational Level Agreement] | ||
*[[PROC01|PROC01:]] Resource Center is failing EGI Infrastructure Oversight escalation procedure | |||
**Level 3: NGI/ROC operations manager should make Resource Center responsive or suspend it | |||
**Level 4: If no action was taken by NGI/ROC operations manager for 5 working days Operations send an mail to NGI/ROC operations manager with CC to site administrator, ROD and GGUS. If no response after 1 working day Operations performs Resource Center suspension. | |||
*[[PROC04|PROC04:]] Resource Center is underperforming (below the OLA target) for 3 consecutive months | |||
*[[PROC16|PROC16]]: Resource Center is failing Decommissioning of unsupported software procedure<br> | |||
**Follow up the migration: Resource Center which didn't provide information on migration plans can be suspended | |||
*[[Operations_Procedures#EGI_Policies_and_Procedures|SEC01-05:]] Resource Center is failing SecurityIncident or Critical Security procedure<br> | |||
= Steps = | |||
<br> | <br> | ||
| Line 55: | Line 53: | ||
! Responsible | ! Responsible | ||
! Action | ! Action | ||
! | ! Notes | ||
|- valign="top" | |- valign="top" | ||
| 1 | | 1 | ||
| | | NGI/EGI | ||
| '''Decision about suspension'''<br> | | '''Decision about suspension'''<br> | ||
| | | | ||
|- valign="top" | |- valign="top" | ||
| 2 | | 2 | ||
| | | NGI/EGI | ||
| | | | ||
'''Notification''' is sent to | '''Notification''' is sent to Resource Center Manager and to NGI Representative – '''3 working day on reaction''' | ||
| <br> | | <br> | ||
| Line 71: | Line 69: | ||
| 3 | | 3 | ||
| NGIR/EGI<br> | | NGIR/EGI<br> | ||
| If there is no reply from | | If there is no reply from Resource Center Manager'''<br>''' | ||
Change status of the | *Change status of the Resource Center in the GOCDB to ‘suspended’. | ||
*Register date, Resource Center and reason in [https://wiki.egi.eu/wiki/Underperforming_sites_and_suspensions https://wiki.egi.eu/wiki/Underperforming_sites_and_suspensions] | |||
#If NGI is realizing procedure: Send notification to: Resource Center Manager and VO Managers of supported VOs<br> | |||
#If | #If EGI is realizing procedure: Send notifications to: NGI Representative, Resource Center Manager and VO Manager of supported VOs | ||
#If EGI is realizing procedure: Send notifications to: NGI Representative, | |||
| | | | ||
VO supported on given site can be found via:<br> | |||
http://operations-portal.egi.eu/vo/rd | |||
<br> | |||
|} | |} | ||
| Line 94: | Line 94: | ||
! Comments | ! Comments | ||
|- | |- | ||
| | | <br> | ||
| | | <br> | ||
| | | <br> | ||
| | | <br> | ||
|} | |} | ||
[[Category:Operations_Procedures]] | [[Category:Operations_Procedures]] | ||
Revision as of 11:39, 15 May 2015
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
| Title | Resource Center suspension |
| Document link | https://wiki.egi.eu/wiki/PROC21 |
| Last modified | 0.1 - 14 May 2015 |
| Policy Group Acronym | OMB |
| Policy Group Name | Operations Management Board |
| Contact Group | operations-support@mailman.egi.eu |
| Document Status | Draft |
| Approved Date | |
| Procedure Statement | The document describes the process of Resource Center suspension in EGI infrastructure |
| Owner | Owner of procedure |
Overview
The document describes the process of Resource Center suspension in EGI infrastructure. The aim of this procedure is to ensure that the all parties are notified about suspension and that record history is kept.
Definitions
Please refer to the EGI Glossary for the definitions of the terms used in this procedure.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Entities involved in the procedure
- Resource Center Manager (RC): person who is responsible for Resource Center.
- NGI Representative (NGI): person who is responsible for NGI Operations.
- EGI Operations / EGI CSIRT (EGI): person who decides and perform suspension at EGI Level
- VO Manager (VOM): person resposible for VO. Notified about Resource Center suspension.
Use cases
Resource Center can be suspended by NGI or EGI in case of breaking Resource Centre Operational Level Agreement
- PROC01: Resource Center is failing EGI Infrastructure Oversight escalation procedure
- Level 3: NGI/ROC operations manager should make Resource Center responsive or suspend it
- Level 4: If no action was taken by NGI/ROC operations manager for 5 working days Operations send an mail to NGI/ROC operations manager with CC to site administrator, ROD and GGUS. If no response after 1 working day Operations performs Resource Center suspension.
- PROC04: Resource Center is underperforming (below the OLA target) for 3 consecutive months
- PROC16: Resource Center is failing Decommissioning of unsupported software procedure
- Follow up the migration: Resource Center which didn't provide information on migration plans can be suspended
- SEC01-05: Resource Center is failing SecurityIncident or Critical Security procedure
Steps
| Responsible | Action | Notes | |
|---|---|---|---|
| 1 | NGI/EGI | Decision about suspension |
|
| 2 | NGI/EGI |
Notification is sent to Resource Center Manager and to NGI Representative – 3 working day on reaction |
|
| 3 | NGIR/EGI |
If there is no reply from Resource Center Manager
|
VO supported on given site can be found via: http://operations-portal.egi.eu/vo/rd
|
Revision history
| Version | Authors | Date | Comments |
|---|---|---|---|