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Difference between revisions of "PROC19"

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{{Template:Op menubar}} {{Template:Doc_menubar}}{{Template:Under_construction}} {{TOC_right}}  
{{Template:Op menubar}} {{Template:Doc_menubar}} {{TOC_right}}  


<br>  
<br>  


{{Ops_procedures
{{Ops_procedures
|Doc_title = Integration of new cloud stack and grid middleware in EGI Production Infrastructure
|Doc_title = Integration of new cloud management framework and grid middleware in EGI Production Infrastructure
|Doc_link = [[PROC19|https://wiki.egi.eu/wiki/PROC19]]
|Doc_link = [[PROC19|https://wiki.egi.eu/wiki/PROC19]]
|Version =  
|Version =  
|Policy_acronym = OMB
|Policy_acronym = OMB
|Policy_name = Operations Management Board
|Policy_name = Operations Management Board
|Contact_group = operations-support@mailman.egi.eu
|Contact_group = operations@egi.eu
|Doc_status = DRAFT
|Doc_status = DRAFT
|Approval_date =  
|Approval_date =  
|Procedure_statement = A procedure for the steps to integrate new cloud stack (Cloud platform) or grid middleware (Grid Platform) in EGI Production Infrastructure.
|Procedure_statement = A procedure for the steps to integrate new cloud management framework (Cloud platform) or grid middleware (Grid Platform) in EGI Production Infrastructure.
|Owner = Alessandro Paolini
}}  
}}  


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= Overview  =
= Overview  =


To assure production quality of EGI Infrastructure every stack (Cloud platform) or middleware (Grid Platform) supported by Production Resource Centres needs to fulfil certain requirements. The goal of this procedure is to assure EGI Infrastructure compliance.  
To assure production quality of EGI Infrastructure every cloud management framework (Cloud platform) or middleware (Grid Platform) supported by Production Resource Centres needs to fulfil certain requirements. The goal of this procedure is to assure EGI Infrastructure compliance.  


= Definitions  =
= Definitions  =


*'''cloud stack''': software for creating, managing, and deploying infrastructure cloud services.  
Types of Technology Products:
 
*'''cloud management framework''': software for creating, managing, and deploying infrastructure cloud services.  
*'''grid middleware''': software which allows the users to execute jobs in grid infrastructure.
*'''grid middleware''': software which allows the users to execute jobs in grid infrastructure.


Line 32: Line 35:
= Entities involved in the procedure  =
= Entities involved in the procedure  =


*'''Technology Product team leader (TPL)''':&nbsp;person representing and leading Technology Product team  
*'''Technology Provider (TP)''':&nbsp;person representing or leading Technology Provider team  
*'''EGI Operations''' '''(EGIOps)'''  
*'''EGI Operations''' '''(EGIOps)'''  
*'''Operations Centre (OC)'''  
*'''Operations Centre (OC)'''  
*'''Resource Centre (RC)'''  
*'''Resource Centre (RC)'''  
*'''[[Operations Management Board|Operations Management Board]]''': EGI operations policy board
*'''[[Operations Management Board|Operations Management Board]]''': EGI operations policy board
= Prerequisites  =
Before sending a request:
*OC has to have
**the support of TP with effort to integrate with EGI Infrastructure (information system, accounting, monitoring etc), provide support via GGUS and maintain software via UMD
**one or more RC available to deploy the new platform
*TP has to have
**effort to integrate with EGI Infrastructure (information system, accounting, monitoring etc), provide support via GGUS and maintain software via UMD
**the support of one or more OC, with one or more RC available to deploy the new platform and the integration-software developed by the TP


= Steps  =
= Steps  =


== Request submition and validation  ==
== Request submission and validation  ==


The requested can be send by:  
The request can be send by:  


#Operations Centre  
#Operations Centre  
#EGI Operations  
#EGI Operations  
#Technology Product team leader
#Technology Provider


Resource Centre can also request integration of new cloud stack or grid middleware. Such request should be first approved by Operations Centre, it belongs to. In such case OC&nbsp;is responsible to create a ticket on behalf of RC. <br>  
Resource Centre can also request integration of new cloud management framework or grid middleware. Such request should be first approved by Operations Centre, it belongs to. In such case OC&nbsp;is responsible to create a ticket on behalf of RC. <br>  


<br>  
<br>  
Line 60: Line 74:
| 1  
| 1  
| Applicant<br>  
| Applicant<br>  
| Opens a [https://ggus.eu/ GGUS] ticket to Operations to start the process. <pre>Subject: Request for integration of XXX to EGI Production Infrastructure
| Opens a [https://ggus.eu/ GGUS] ticket to Operations to start the process. <pre>Subject: Request for integration of XXX to EGI Production Infrastructure (PROC19)


Dear Operations,
Dear Operations,


We would like to request for starting procedure of integrating XXX to EGI Production Infrastructure
We would like to request for starting procedure of integrating XXX to EGI Production Infrastructure
https://wiki.egi.eu/wiki/PROC19


Prerequisite data:
Prerequisite data:
* name of Technology Product:
* name of Technology Product:
* customers of the Product (eg. user community, Operations Centre)
* Technology Provider (person representing or leading the team) contact details(name, email):
* customers of the Product (eg. user community, Operations Centre):
*&nbsp;motivation:
*&nbsp;motivation:


Best Regards
Best Regards
Line 77: Line 94:
| 2  
| 2  
| EGIOps  
| EGIOps  
| Operations contacts the OMB to request the approval of the request.
|  
Operations contacts the OMB to request the approval of the request.  
 
|}
|}
== Functional requirements  ==
Functional requirements for new product to be integrated:
*support VO concept
*support X.509 certificates
== Integration steps  ==
== Integration steps  ==


Integration covers following areas:  
Integration covers following areas (where possible steps can be done in parallel):  


{| class="wikitable"
{| class="wikitable"
Line 87: Line 114:
! #  
! #  
! Responsible  
! Responsible  
! Action
! Action  
! Additional temporary comments<br>
|-
| 0a
| EGIOps
| When Approved, EGIOps and TP&nbsp;should agree on [https://wiki.egi.eu/wiki/Glossary#Underpinning_Contract Underpinning Agreement (UA)]
| agree on [https://documents.egi.eu/document/2589 Corporate-level Technology Provider Underpinning Agreement] or on a customised version
|- valign="top"
|- valign="top"
| 0
| 0b
| EGIOps<br>  
| EGIOps<br>  
|  
|  
Set up an integration Task force for given Technology Product composed of:  
Set up an integration Task force for given Technology Product composed of:  


*Technology Provider representative
*Operations tools representative<br>  
*Operations tools representative<br>  
*NGI representatives (wanting to deploy Technology Product)<br>
*NGI representatives (wanting to deploy Technology Product) with Pilot Site
*EGI Operations representative<br>  
*EGI Operations representative<br>  
*User communities representative (interested in deployment of Technology Product)  
*User communities representative (interested in deployment of Technology Product)  
Line 101: Line 135:
*UMD representative
*UMD representative


| <br>
|}
=== Configuration Management ===
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
|
1a
|
GOCDB&nbsp;
|
Add new service types agreed within Task Force.<br>
| <br>
|- valign="top"
|- valign="top"
| 1
| 1b
| EGIOps<br>  
| Pilot Site
| Within Task Force framework working forward integration of Technology Product in following fields:<br>  
| Deploy technical service instance and register in GOCDB.
#'''Management '''- integration with EGI&nbsp;Configuration Database [GOCDB] ([http://goc.egi.eu/ http://goc.egi.eu/])<br>  
| <br>
#*creation of service types<br>
|}
#'''Monitoring '''- integration with EGI Monitoring [SAM] <br>  
 
#*development of monitoring probes <br>
=== Information System ===
#*integration of probes into SAM release<br>  
 
#*integration of probes with Ava/Rel profile<br>
{| class="wikitable"
#'''Accounting '''- integration with EGI Accounting Infrastructure<br>
|-
#*enabling all the accounting data to be collected in one place for a unified view<br>  
! #
#'''Support '''- integration with EGI Helpdesk [GGUS] ([http://ggus.eu http://ggus.eu])<br>  
! Responsible
#*creation of support unit and using it to provide support<br>  
! Action
#'''Dashboard '''- integration with EGI&nbsp;Operations Portal ([http://operations-portal.egi.eu/ http://operations-portal.egi.eu/])
! Additional temporary comments<br>
#*integration of probes into Operations Tests pool
|-
#'''Documentation '''- integration with existing operations procedures and related documentation
| 2a
#*integration with Resource Center OLA
| Technology Provider
#*integration with Operations Procedures
|
#*creation of documentation (Manuals, instructions) for Resource Centres and Users
Develop software for integration with BDII.  
#'''Information System''' - integration with EGI Information system
 
#'''Security'''
<br>  
#'''UMD'''
 
|
Analyse the use cases for deciding if the new technology has to be published in the BDII or not, and the relevant set of information to publish.
 
* Must the new technology be published in the BDII?
** it has to be created the information providers
* Is it necessary any modification to the Glue Schema for properly publishing the new technology information?
** any modification to the Glue Schema has to be discussed with the Glue Working Group
 
|- valign="top"
| 2b
| Pilot Site
| Deploy software for integration with BDII and documentation.
| <br>
|- valign="top"
| 2c
| &nbsp; EGI Operations'''<br>'''
| Verify integration  
| '''Alessandro Paolini, Enol Fernandez, Baptiste Grenier, '''Operations checks documentation
|}
 
=== Monitoring ===
 
{| class="wikitable"
|-
! #  
! Responsible
! Action
! Additional temporary comments<br>
|-
| 3a
| Technology Provider
| Develop nagios probe with support from SAM team and documentation.
| [http://argoeu.github.io/monitoring-probes/v1/guidelines_for_monitoring_probes/ ARGO Guidelines for monitoring probes]
|- valign="top"
| 3b
| ARGO, EGI Ops
|
Check probe, verify results, add to SAM release.
 
Add test to ARGO_MON profile.<br>  
 
| [[PROC06]] and [[PROC07]]
|- valign="top"
| 3c
| ARGO, EGI Ops
| Deploy probe in production nagios and documentation.
| Operations checks documentation
|- valign="top"
| 3d
| ARGO, EGI Ops
| if the new technology needs to be monitored by secmon and pakiti, add the related tests in the SEC_MONITOR profile.
| Operations verify that the security tests are properly executed
|}
 
=== Operations (ROD) Dashboard ===
 
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 4
| EGI Ops&nbsp;  
| Add test to Operations profile [https://wiki.egi.eu/wiki/PROC06 Setting a Nagios test status to OPERATIONS]
| <br>
|}
 
=== Support ===
 
{| class="wikitable"
|-
! #  
! Responsible
! Action
! Additional temporary comments<br>
|-
| 5a
| Technology Provider
|
Declare [[FAQ GGUS-QoS-Levels|Quality of Support]] for 3rd level Support Unit (SU) and name of SU
 
[https://wiki.egi.eu/wiki/FAQ_GGUS-New-Support-Unit FAQ GGUS-New-Support-Unit]


| <br>
|- valign="top"
|- valign="top"
| 2
| 5b
| <br>  
| GGUS&nbsp;
| &nbsp;Create Support Unit under "Product Teams" category <br>  
| <br>
| <br>
|}
|}
=== Accounting ===
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 6a
| Technology Provider
|
Develop software for integration with APEL


<br>  
<br>  


<br>
|
'''Define integration and what data should be published.'''
 
* if the new technology is using computing or storage services for which accounting data are already collected, there is no need of new parser/software for integration with APEL
 
|- valign="top"
| 6b
| APEL&nbsp;
| Validate integration
| Ops support check documentation
|- valign="top"
| 6c
| EGI Accounting Portal&nbsp;
| Display data
| <br>
|}
 
=== UMD ===
 
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 7a
| Technology Provider
| Ensure software developed for the integration of the new Technology Product satisfies [https://wiki.egi.eu/wiki/UMD_Provisioning#Minimal_requirements UMD Minimal Requirements] <br>
Request the inclusion into UMD; see here the [https://wiki.egi.eu/wiki/EGI_Software_Component_Delivery#Initial_activities_-_Joining_UMD_Release_Team information to provide]
| <br>
|- valign="top"
| 7b
| EGI Ops (UMD representative)
| Technology Provider info is added in [https://wiki.egi.eu/wiki/Technology_Providers TechnologyProviders List] and [https://wiki.egi.eu/wiki/UMD_products_ID_cards UMD Product ID card]
| <br>
|- valign="top"
| 7c
| EGI Software provisioning Team
| Applies the [https://wiki.egi.eu/wiki/EGI_Software_Provisioning UMD Software Provisioning process] to assess the quality of the new product
| <br>
|- valign="top"
| 7d
| EGI Ops (UMD representative)<br>
| &nbsp;Once confirmed a successful provisioning (step 11c) includes the new product/products into an UMD release and makes it available to the production infrastricture, in the UMD repositories
| <br>
|}
 
=== VM image Marketplace ===
 
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 8a
| Technology Provider
| Implement subscription to VM image lists from EGI MarketPlace and create documentation.
| <br>
|- valign="top"
| 8b
| Pilot Site
| Add service endpoint to GOCDB (type:&nbsp;eu.egi.cloud.vm-metadata.vmcatcher)
| <br>
|- valign="top"
| 8c
| NGI/EGI Ops
| Check eu.egi.cloud.vm-metadata.vmcatcher is passing&nbsp; https://cloudmon.egi.eu/nagios/&nbsp;
| <br>
|- valign="top"
| 8d
| EGI Cloud VM Image Management SU
| Validate integration
| Ops support check documentation
|}
 
=== Documentation ===
 
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 9a
| EGI Ops
| Update relevant documentation<br>
| <br>
|- valign="top"
| 9b
| Technology Provider
| Develop documentation for users and admins where missing<br>
| <br>
|- valign="top"
| 9c
| EGI Ops
| Validate Documentation
| <br>
|}
 
=== Resource Allocation ===
 
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 10<br>
| Resource Allocation
|
Add new access method in e-GRANT(if needed)
 
Define if the middleware is a new way of accessing resources
 
| '''e-GRANT was dismissed. To evaluate if similar steps are necessary for the AoD service or EGI Marketplace'''
|}
 
=== Security ===
 
{| class="wikitable"
|-
! #
! Responsible
! Action
! Additional temporary comments<br>
|-
| 11a<br>
| Technology Provider
| complete the [https://wiki.egi.eu/wiki/SVG:Software_Security_Checklist EGI SVG Software Security Checklist]
| A brief written response to Chair of SVG (Linda.Cornwall <AT> stfc.ac.uk) is requested
|- valign="top"
| 11b<br>
| Security team<br>
| Provide recommendations based on provided input<br>
| <br>
|- valign="top"
| 11c
| Technology Provider
| Implement recommendations
|
|- valign="top"
| 11d<br>
| Security Team
| Validate implementation of recommendations
| <br>
|}
 
=== The Announcement ===
 
'''EGI Ops''' announces the availability of new product to OMB and includes the announcement in the monthly EGI Broadcast to communicate the availability of the new product to NGIs, VOs, RCs managers


= Revision History  =
= Revision History  =
Line 145: Line 455:
|-
|-
| <br>  
| <br>  
| <br>
| <br>
| <br>
|-
| <br>
| A. Paolini
| 2016-06-03
| Trying to define some rules for integrating the new technology with the information and the accounting system
|-
|  
|  
| Alessandro Paolini
| 2016-06-08
| "EGI Operations Support" was decommissioned, changed all the references to "Operations"
|-
|  
|  
| <br>
| Alessandro Paolini
| 2019-01-09
| some minor updates; to decide if keeping the step 9 about "Resource Allocation" or discard it.
|-
|
| Alessandro Paolini
| 2019-02-04
| step 10a: added the link to the Software Security Checklist
|-
|
| Alessandro Paolini
| 2019-02-19
| moved UMD to step 7; added the link to the page with [https://wiki.egi.eu/wiki/EGI_Software_Component_Delivery#Initial_activities_-_Joining_UMD_Release_Team detailed information] to provide to UMD team
|-
|
| Alessandro Paolini
| 2021-01-08
| added step 3d about security monitoring; updated the link to guidelines for monitoring probes
|}
|}


[[Category:Operations_Procedures]]
[[Category:Operations_Procedures]]

Revision as of 16:57, 27 January 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators




Title Integration of new cloud management framework and grid middleware in EGI Production Infrastructure
Document link https://wiki.egi.eu/wiki/PROC19
Last modified
Policy Group Acronym OMB
Policy Group Name Operations Management Board
Contact Group operations@egi.eu
Document Status DRAFT
Approved Date
Procedure Statement A procedure for the steps to integrate new cloud management framework (Cloud platform) or grid middleware (Grid Platform) in EGI Production Infrastructure.
Owner Alessandro Paolini



Overview

To assure production quality of EGI Infrastructure every cloud management framework (Cloud platform) or middleware (Grid Platform) supported by Production Resource Centres needs to fulfil certain requirements. The goal of this procedure is to assure EGI Infrastructure compliance.

Definitions

Types of Technology Products:

  • cloud management framework: software for creating, managing, and deploying infrastructure cloud services.
  • grid middleware: software which allows the users to execute jobs in grid infrastructure.


Please refer to the EGI Glossary for the definitions of the terms used in this procedure.

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

Entities involved in the procedure

  • Technology Provider (TP): person representing or leading Technology Provider team
  • EGI Operations (EGIOps)
  • Operations Centre (OC)
  • Resource Centre (RC)
  • Operations Management Board: EGI operations policy board

Prerequisites

Before sending a request:

  • OC has to have
    • the support of TP with effort to integrate with EGI Infrastructure (information system, accounting, monitoring etc), provide support via GGUS and maintain software via UMD
    • one or more RC available to deploy the new platform
  • TP has to have
    • effort to integrate with EGI Infrastructure (information system, accounting, monitoring etc), provide support via GGUS and maintain software via UMD
    • the support of one or more OC, with one or more RC available to deploy the new platform and the integration-software developed by the TP

Steps

Request submission and validation

The request can be send by:

  1. Operations Centre
  2. EGI Operations
  3. Technology Provider

Resource Centre can also request integration of new cloud management framework or grid middleware. Such request should be first approved by Operations Centre, it belongs to. In such case OC is responsible to create a ticket on behalf of RC.


Step Action on Action
1 Applicant
Opens a GGUS ticket to Operations to start the process.
Subject: Request for integration of XXX to EGI Production Infrastructure (PROC19)

Dear Operations,

We would like to request for starting procedure of integrating XXX to EGI Production Infrastructure
https://wiki.egi.eu/wiki/PROC19

Prerequisite data:
* name of Technology Product:
* Technology Provider (person representing or leading the team) contact details(name, email):
* customers of the Product (eg. user community, Operations Centre):
* motivation:


Best Regards
XXX
2 EGIOps

Operations contacts the OMB to request the approval of the request.

Functional requirements

Functional requirements for new product to be integrated:

  • support VO concept
  • support X.509 certificates

Integration steps

Integration covers following areas (where possible steps can be done in parallel):

# Responsible Action Additional temporary comments
0a EGIOps When Approved, EGIOps and TP should agree on Underpinning Agreement (UA) agree on Corporate-level Technology Provider Underpinning Agreement or on a customised version
0b EGIOps

Set up an integration Task force for given Technology Product composed of:

  • Technology Provider representative
  • Operations tools representative
  • NGI representatives (wanting to deploy Technology Product) with Pilot Site
  • EGI Operations representative
  • User communities representative (interested in deployment of Technology Product)
  • EGI Security team representative
  • UMD representative

Configuration Management

# Responsible Action Additional temporary comments

1a

GOCDB 

Add new service types agreed within Task Force.


1b Pilot Site Deploy technical service instance and register in GOCDB.

Information System

# Responsible Action Additional temporary comments
2a Technology Provider

Develop software for integration with BDII.


Analyse the use cases for deciding if the new technology has to be published in the BDII or not, and the relevant set of information to publish.

  • Must the new technology be published in the BDII?
    • it has to be created the information providers
  • Is it necessary any modification to the Glue Schema for properly publishing the new technology information?
    • any modification to the Glue Schema has to be discussed with the Glue Working Group
2b Pilot Site Deploy software for integration with BDII and documentation.
2c   EGI Operations
Verify integration Alessandro Paolini, Enol Fernandez, Baptiste Grenier, Operations checks documentation

Monitoring

# Responsible Action Additional temporary comments
3a Technology Provider Develop nagios probe with support from SAM team and documentation. ARGO Guidelines for monitoring probes
3b ARGO, EGI Ops

Check probe, verify results, add to SAM release.

Add test to ARGO_MON profile.

PROC06 and PROC07
3c ARGO, EGI Ops Deploy probe in production nagios and documentation. Operations checks documentation
3d ARGO, EGI Ops if the new technology needs to be monitored by secmon and pakiti, add the related tests in the SEC_MONITOR profile. Operations verify that the security tests are properly executed

Operations (ROD) Dashboard

# Responsible Action Additional temporary comments
4 EGI Ops  Add test to Operations profile Setting a Nagios test status to OPERATIONS

Support

# Responsible Action Additional temporary comments
5a Technology Provider

Declare Quality of Support for 3rd level Support Unit (SU) and name of SU

FAQ GGUS-New-Support-Unit


5b GGUS   Create Support Unit under "Product Teams" category

Accounting

# Responsible Action Additional temporary comments
6a Technology Provider

Develop software for integration with APEL


Define integration and what data should be published.

  • if the new technology is using computing or storage services for which accounting data are already collected, there is no need of new parser/software for integration with APEL
6b APEL  Validate integration Ops support check documentation
6c EGI Accounting Portal  Display data

UMD

# Responsible Action Additional temporary comments
7a Technology Provider Ensure software developed for the integration of the new Technology Product satisfies UMD Minimal Requirements

Request the inclusion into UMD; see here the information to provide


7b EGI Ops (UMD representative) Technology Provider info is added in TechnologyProviders List and UMD Product ID card
7c EGI Software provisioning Team Applies the UMD Software Provisioning process to assess the quality of the new product
7d EGI Ops (UMD representative)
 Once confirmed a successful provisioning (step 11c) includes the new product/products into an UMD release and makes it available to the production infrastricture, in the UMD repositories

VM image Marketplace

# Responsible Action Additional temporary comments
8a Technology Provider Implement subscription to VM image lists from EGI MarketPlace and create documentation.
8b Pilot Site Add service endpoint to GOCDB (type: eu.egi.cloud.vm-metadata.vmcatcher)
8c NGI/EGI Ops Check eu.egi.cloud.vm-metadata.vmcatcher is passing  https://cloudmon.egi.eu/nagios/ 
8d EGI Cloud VM Image Management SU Validate integration Ops support check documentation

Documentation

# Responsible Action Additional temporary comments
9a EGI Ops Update relevant documentation

9b Technology Provider Develop documentation for users and admins where missing

9c EGI Ops Validate Documentation

Resource Allocation

# Responsible Action Additional temporary comments
10
Resource Allocation

Add new access method in e-GRANT(if needed)

Define if the middleware is a new way of accessing resources

e-GRANT was dismissed. To evaluate if similar steps are necessary for the AoD service or EGI Marketplace

Security

# Responsible Action Additional temporary comments
11a
Technology Provider complete the EGI SVG Software Security Checklist A brief written response to Chair of SVG (Linda.Cornwall <AT> stfc.ac.uk) is requested
11b
Security team
Provide recommendations based on provided input

11c Technology Provider Implement recommendations
11d
Security Team Validate implementation of recommendations

The Announcement

EGI Ops announces the availability of new product to OMB and includes the announcement in the monthly EGI Broadcast to communicate the availability of the new product to NGIs, VOs, RCs managers

Revision History

Version Authors Date Comments





A. Paolini 2016-06-03 Trying to define some rules for integrating the new technology with the information and the accounting system
Alessandro Paolini 2016-06-08 "EGI Operations Support" was decommissioned, changed all the references to "Operations"
Alessandro Paolini 2019-01-09 some minor updates; to decide if keeping the step 9 about "Resource Allocation" or discard it.
Alessandro Paolini 2019-02-04 step 10a: added the link to the Software Security Checklist
Alessandro Paolini 2019-02-19 moved UMD to step 7; added the link to the page with detailed information to provide to UMD team
Alessandro Paolini 2021-01-08 added step 3d about security monitoring; updated the link to guidelines for monitoring probes