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Difference between revisions of "Operations and Operations Support"

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* [[Grid_operations_oversight/CODOD|Phone conference Meetings, Agenda and Actions]]
* [[Grid_operations_oversight/CODOD|Phone conference Meetings, Agenda and Actions]]


= Resources =
= Resources =


* [https://documents.egi.eu/secure/ShowDocument?docid=298 Document server: ROD newsletter]  
*[https://documents.egi.eu/secure/ShowDocument?docid=298 Document server: ROD newsletter]  
* [https://documents.egi.eu/secure/ShowDocument?docid=155 Document server: Operations Support Metrics]  
*[https://documents.egi.eu/secure/ShowDocument?docid=155 Document server: Operations Support Metrics]
*[http://www.youtube.com/user/EGIGridOversight Youtube channel]


== ROD and COD Performance ==
== ROD and COD Performance ==
* [[Grid_operations_oversight/OperationsSupportMetrics | Operations Support Metrics]]
* [[Grid_operations_oversight/OperationsSupportMetrics_summary | Operations Support Metrics - reports summary]]


== Nagios tests ==
*[[Grid operations oversight/OperationsSupportMetrics|Operations Support Metrics]]  
* [[Operations:Operations_tests| Operations tests list ]]: list of Nagios probes generating alarms for visualization in the Operations Dashboard
*[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]
* [[Availability_and_reliability_tests| Availability and reliability tests list ]]: list of Nagios probes whose results are used for Availability and Reliability computation


== OTAG topics ==
== Nagios tests  ==


=== Operational Portal: Dashboard ===
*[[Operations:Operations tests|Operations tests list ]]: list of Nagios probes generating alarms for visualization in the Operations Dashboard
* [http://bit.ly/dZ3RWN  RT tickets]
*[[Availability and reliability tests|Availability and reliability tests list ]]: list of Nagios probes whose results are used for Availability and Reliability computation
* [[Grid_operations_oversight/COD_interaction_with_Dashboard_team| COD interactions with Dashboard team (draft)]]
* [[Grid_operations_oversight/COD_OTAG_topics| COD topics to be discussed on OTAG meeting]]


=== GOC DB ===
== OTAG topics  ==
* [[Grid_operations_oversight/COD_GOCDB_requirements|Collection of GOC DB requirements regarding COD work (draft)]]


== Pages in draft state ==
=== Operational Portal: Dashboard  ===


* [[Grid_operations_oversight/COD_Improvements_to_availability_procedure|Improvements to Availability Calculation Procedure (draft)]]  
*[http://bit.ly/dZ3RWN RT tickets]
*[[Grid operations oversight/COD interaction with Dashboard team|COD interactions with Dashboard team (draft)]]
*[[Grid operations oversight/COD OTAG topics|COD topics to be discussed on OTAG meeting]]


* [[Grid_operations_oversight/A/R_fixing_procedure| A/R fixing procedure (draft)]]
=== GOC DB  ===


*[[Grid operations oversight/COD GOCDB requirements|Collection of GOC DB requirements regarding COD work (draft)]]
== Pages in draft state  ==
*[[Grid operations oversight/COD Improvements to availability procedure|Improvements to Availability Calculation Procedure (draft)]]
*[[Grid operations oversight/A/R fixing procedure|A/R fixing procedure (draft)]]


[[Category:COD]]
[[Category:COD]]

Revision as of 17:02, 11 May 2011

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Introduction

The purpose of this page is to collect all materials needed by COD team to perform the Grid operations oversight activities.


People and contact

COD team is formed from Dutch and Polish team and includes COD managers (people responsible for managerial issues) and COD shifters (people performing day-to-day COD work)

COD managers:
Ron Trompert (Chair), Marcin Radecki, Luuk Uljee, Małgorzata Krakowian
COD shifters:
Małgorzata Krakowian, Ron Trompert, Luuk Uljee, Maarten van Ingen, Ernst Pijper, Alexander Verkooijen


People behind the names


There are 2 mailing lists used for different cases:

    • manager-central-operator-on-duty AT mailman.egi.eu - for COD managerial issues like suggesting changes in procedures, tools. COD managers are recipients of this list.
    • central-operator-on-duty AT mailman.egi.eu - for reporting COD day-to-day issues like problems with tools or Nagios tests. COD shifters are recipients of this list.

COD Duties

  • COD managers
    • representing RODs/COD in OTAG, OMB and Operations meetings - collecting requirements and improvements proposals from RODs concerning operations tools and procedures
    • suspending Resource Centres in case of operational issues
    • taking part in OLA task force
    • writing new procedures - in case of need COD is taking part in procedures creation process
    • preparing ROD newsletters - informing RODs about recent and upcoming developments related to Grid Oversight
    • preparing ROD metrics reports - providing an overview of operations support process in grid infrastructure.
  • COD shifters
    • escalation of operational problems with RODs
    • dealing with GGUS tickets assigned to COD
    • process coordination of:
      • creation and decommission of Operations Centre
      • setting a Nagios test to an operations test
      • getting explanations for low availability and reliability metrics

COD shifters work instructions

In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.

Action Description Related procedures
GGUS tickets assigned to COD

COD shifter is obliged to check the current status of all GGUS tickets assigned to COD


In case of a request for:

If the shifter doesn't know what kind of action should be taken, he/she should contact COD managers

Availability/reliability reports
Operational portal dashboard issues
Handover

COD dashboard link

  • At the end of the shift a handover should be submitted (send to COD) via Handover tool in the Operational Portal
    • Problems on the dashboard which will pass to next week: the ggus id of the ticket and when next escalation step should be taken
    • GGUS tickets assigned to COD: for each ticket its last status and the action taken by the shifter should be provided
    • Other issues: problems with tools etc.


NOTE: all procedures should contain the following template: https://wiki.egi.eu/wiki/PDT:Procedure_Template

Events

Resources

ROD and COD Performance

Nagios tests

OTAG topics

Operational Portal: Dashboard

GOC DB

Pages in draft state