Difference between revisions of "Operations and Operations Support"

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{{Template:Op menubar}} {{Template:GO menubar}} {{TOC_right}}  
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<br>  
 
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*'''Creation of a new NGI'''  
 
*'''Creation of a new NGI'''  
 
**see [[PROC02|Creation of a new Operations Centre process coordination]]  
 
**see [[PROC02|Creation of a new Operations Centre process coordination]]  
**see [[Grid_operations_oversight/WI02| work instruction]]  
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**see [[Grid operations oversight/WI02|work instruction]]  
 
**In case where COD is also the Integration Process Coordinator, COD is responsible for the whole procedure.  
 
**In case where COD is also the Integration Process Coordinator, COD is responsible for the whole procedure.  
 
*'''Operations Centre decommission'''  
 
*'''Operations Centre decommission'''  
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*[[PROC06|Procedure for setting Nagios test an operations test]]
 
*[[PROC06|Procedure for setting Nagios test an operations test]]
  
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*[[Availability and reliability monthly statistics|Availability and reliability monthly statistics procedure]]
 
*[[Availability and reliability monthly statistics|Availability and reliability monthly statistics procedure]]
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|-
 
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| '''Unknown followup procedure'''  
 
| '''Unknown followup procedure'''  
 
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*[[WI08_Unknown_report_followup|WI08 - Unknown report work instruction]]
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*[[WI08 Unknown report followup|WI08 - Unknown report work instruction]]  
*[[Grid_operations_oversight/Unknown_issue| UNKNOWN issue ]]
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*[[Grid operations oversight/Unknown issue|UNKNOWN issue ]]
  
 
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| '''Top-level BDII followup procedure'''  
 
| '''Top-level BDII followup procedure'''  
 
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*[[Grid operations oversight/WI04|WI04 - Core services report work instruction ]]  
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*[[Grid operations oversight/WI04|WI04 - Core services report work instruction ]]
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|  
 
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*[[Grid operations oversight/WI05|WI05 - Escalation procedure in case of unresponsive NGI]]
 
*[[Grid operations oversight/WI05|WI05 - Escalation procedure in case of unresponsive NGI]]
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| '''ROD performance index followup procedure'''  
 
| '''ROD performance index followup procedure'''  
 
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*[[Grid operations oversight/WI07|WI07 - ROD Performance Index report work instruction]]
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*[[Grid operations oversight/WI07|WI07 - ROD Performance Index report work instruction]]  
*[[Grid operations oversight/ROD performance index|ROD performance index]]  
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*[[Grid operations oversight/ROD performance index|ROD performance index]]
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|  
 
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*[[Grid operations oversight/WI05|WI05 - Escalation procedure in case of unresponsive NGI]]
 
*[[Grid operations oversight/WI05|WI05 - Escalation procedure in case of unresponsive NGI]]
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== ''Work Instructions''<br>  ==
 
== ''Work Instructions''<br>  ==
  
*[[Grid operations oversight/WI01|WI01 - New ROD team certification work instructions]]  
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*[[WI01_ROD_certification_ticket_handling|WI01 - New ROD team certification work instructions]]  
*[[Grid_operations_oversight/WI02| WI02 - New Opertions Centre creation work instruction]]  
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*[[Grid operations oversight/WI02|WI02 - New Opertions Centre creation work instruction]]  
 
*[[Grid operations oversight/WI03|WI03 - Availability and reliability report work instruction]]  
 
*[[Grid operations oversight/WI03|WI03 - Availability and reliability report work instruction]]  
 
*[[Grid operations oversight/WI04|WI04 - Core services report work instruction ]]  
 
*[[Grid operations oversight/WI04|WI04 - Core services report work instruction ]]  
*[[Grid operations oversight/WI05|WI05 - Escalation procedure in case of unresponsive NGI]]
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*[[Grid operations oversight/WI05|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[Grid operations oversight/WI06|WI06 - Tickets > 30 days]]
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*[[Grid operations oversight/WI06|WI06 - Tickets &gt; 30 days]]  
*[[Grid operations oversight/WI07|WI07 - ROD Performance Index report work instruction]]
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*[[Grid operations oversight/WI07|WI07 - ROD Performance Index report work instruction]]  
 
*[[Grid operations oversight/WI08|WI08 - Unknown report work instruction]]
 
*[[Grid operations oversight/WI08|WI08 - Unknown report work instruction]]
  

Revision as of 09:56, 20 December 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 




Introduction

COD team is a small team responsible for coordination of RODs, provided on a global layer. COD represents the whole ROD structure in terms of technical requirements for operations tools as well as on political level.

The purpose of this page is to collect all materials needed by COD team to perform the Grid operations oversight activities.

People and contact

COD team is formed from Dutch and Polish team and includes COD managers (people responsible for managerial issues) and COD shifters (people performing day-to-day COD work)

COD managers: 
Ron Trompert (Chair), Marcin Radecki, Luuk Uljee, Tadeusz Szymocha, Magda Szopa
COD shifters: 
Tadeusz Szymocha, Magda Szopa, Ron Trompert, Luuk Uljee, Maarten van Ingen, Ernst Pijper, Alexander Verkooijen


People behind the names


There are 2 mailing lists used for different cases:

  • manager-central-operator-on-duty AT mailman.egi.eu - for COD managerial issues like suggesting changes in procedures, tools. COD managers are recipients of this list.
  • central-operator-on-duty AT mailman.egi.eu - for reporting COD day-to-day issues like problems with tools or Nagios tests. COD shifters are recipients of this list.

COD Duties

  • COD managers
    • representing RODs/COD in OTAG, OMB and Operations meetings - collecting requirements and improvements proposals from RODs concerning operations tools and procedures
    • suspending Resource Centres in case of operational issues
    • taking part in OLA task force
    • writing new procedures - in case of need COD is taking part in procedures creation process
    • preparing ROD newsletters - informing RODs about recent and upcoming developments related to Grid Oversight
    • preparing ROD metrics reports - providing an overview of operations support process in grid infrastructure.
  • COD shifters
    • escalation of operational problems with RODs
    • dealing with GGUS tickets assigned to COD
    • process coordination of:
      • creation and decommission of Operations Centre
      • setting a Nagios test to an operations test
      • getting explanations for low availability and reliability metrics

COD shifters work instructions

In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.

Action Description Related procedures
GGUS tickets assigned to COD

COD shifter is obliged to check the current status of all GGUS tickets assigned to COD


In case of a request for:

If the shifter doesn't know what kind of action should be taken, he/she should contact COD managers


Operational portal dashboard issues
Handover
  • COD dashboard link
  • At the end of the shift a handover should be submitted (send to COD) via Handover tool in the Operational Portal
    • Problems on the dashboard which will pass to next week: the ggus id of the ticket and when next escalation step should be taken
    • GGUS tickets assigned to COD: for each ticket its last status and the action taken by the shifter should be provided
    • Other issues: problems with tools etc.

Availability/reliability followup procedure
Unknown followup procedure
Top-level BDII followup procedure
ROD performance index followup procedure

Work Instructions

Events

Resources


Oct 2011 to date

  • Please provide a link here



Definition of Operations Support metrics

May 2010-Sep 2011

Until April 2010

  • EGEE-III Operations Support metrics

Nagios tests

OTAG topics

Operational Portal: Dashboard

GOC DB

Pages in draft state