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Difference between revisions of "Operations and Operations Support"

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= Introduction  =
= Introduction  =


This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.  
'''New version on https://wiki.egi.eu/wiki/EGI_Operations_Team'''
 
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
 
'''NOTE''': on April 30th 2016 EGI Operations Support activity stopped, all its task passed to Operations


= Contact  =
= Contact  =
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*GGUS Support Unit:Operations  
*GGUS Support Unit:Operations  
*operations @ egi.eu
*operations @ egi.eu
EGI Operations Support:
*GGUS Suport Unit: COD
*operations-support @ mailman.egi.eu


= Actions  =
= Actions  =
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|  
|  
*[[WI02 Operations centre creation|WI02 - New Opertions Centre creation work instruction]]
*[[WI02 Operations centre creation|WI02 - New Operations Centre creation work instruction]]
 
|-
| '''Monthly operations broadcast'''
| OS
|
|
*[[WI04_Monthly_broadcast| WI04 - Monthly Operations broadcast]]


|-
|-
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|  
|  
*[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics]  
*[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics]  
*[[WI03 Availability and Reliability report followup|WI03_RC_and_RP_OLA_violation_report_followup]]  
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]]  
*[[Underperforming sites and suspensions|Underperforming sites and suspensions]]
*[[Underperforming sites and suspensions|Underperforming sites and suspensions]]


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*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[Unknown issue|UNKNOWN issue]]  
*[[Unknown issue|UNKNOWN issue]]  
*[[WI08 Unknown report followup|WI03_RC_and_RP_OLA_violation_report_followup]]
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]]


|-
|-
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|  
|  
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[WI04 Core services report followup|WI03_RC_and_RP_OLA_violation_report_followup]]
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]]


|-
|-
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|  
|  
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]  
*[[WI07 ROD performance index report follwup|WI03_RC_and_RP_OLA_violation_report_followup]]  
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]]  
*[[ROD performance index|ROD performance index]]
*[[ROD performance index|ROD performance index]]


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*[[WI02 Operations centre creation|WI02 - New Opertions Centre creation work instruction]]  
*[[WI02 Operations centre creation|WI02 - New Opertions Centre creation work instruction]]  
*[[WI03 RC and RP OLA violation report followup|WI03 - RC and RP OLA violation report followup]]  
*[[WI03 RC and RP OLA violation report followup|WI03 - RC and RP OLA violation report followup]]  
*[[WI04 Monthly broadcast|WI04 - Monthly Operations broadcast]]
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]
*[[WI06_Core_services_process| Core services process]]


== Pages listing NGIs<br>  ==
== Pages listing NGIs<br>  ==


For EGI&nbsp;Opertions:&nbsp;to be updated while OC&nbsp;creation or decommission  
For EGI&nbsp;Operations:&nbsp;to be updated while OC&nbsp;creation or decommission  


*[https://wiki.egi.eu/wiki/GOCDB_grouping_action https://wiki.egi.eu/wiki/GOCDB_grouping_action ]<br>  
*[https://wiki.egi.eu/wiki/GOCDB_grouping_action https://wiki.egi.eu/wiki/GOCDB_grouping_action ]<br>  
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<br>  
<br>  


[[Category:Grid_Oversight]]
[[Category:Infrastructure_Oversight]]

Latest revision as of 16:17, 28 July 2016

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 




Introduction

New version on https://wiki.egi.eu/wiki/EGI_Operations_Team

This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.

NOTE: on April 30th 2016 EGI Operations Support activity stopped, all its task passed to Operations

Contact

EGI.eu Operations:

  • GGUS Support Unit:Operations
  • operations @ egi.eu

Actions

In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.

Action Responsible
Procedure Instructions and related pages
ROD certification OS
Creation of a new NGI OS
Monthly operations broadcast OS
Operations Centre decommission O

Setting a Nagios test to an operations test O

Operational portal dashboard issues O
Availability/reliability followup procedure O
Unknown followup procedure O
Top-level BDII followup procedure O
ROD performance index followup procedure O

Work Instructions

Pages listing NGIs

For EGI Operations: to be updated while OC creation or decommission




Resources