The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "Operations and Operations Support"
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Work Instructions
Pages listing NGIs
| Line 16: | Line 16: | ||
EGI Operations Support: | EGI Operations Support: | ||
*GGUS Suport Unit: | *GGUS Suport Unit: EGI Operations Support | ||
*operations-support @ mailman.egi.eu | *operations-support @ mailman.egi.eu | ||
| Line 78: | Line 78: | ||
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*[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | *[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | ||
*[[ | *[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | ||
*[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | *[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | ||
| Line 90: | Line 90: | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[Unknown issue|UNKNOWN issue]] | *[[Unknown issue|UNKNOWN issue]] | ||
*[[ | *[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | ||
|- | |- | ||
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*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[ | *[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | ||
|- | |- | ||
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*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[ | *[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | ||
*[[ROD performance index|ROD performance index]] | *[[ROD performance index|ROD performance index]] | ||
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<br> | <br> | ||
<br> | <br> | ||
= Resources = | = Resources = | ||
Revision as of 14:57, 23 October 2014
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
Contact
EGI.eu Operations:
- GGUS Support Unit:Operations
- operations @ egi.eu
EGI Operations Support:
- GGUS Suport Unit: EGI Operations Support
- operations-support @ mailman.egi.eu
Actions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
| Action | Responsible |
Procedure | Instructions and related pages |
|---|---|---|---|
| ROD certification | OS |
||
| Creation of a new NGI | OS |
||
| Operations Centre decommission | O |
||
| Setting a Nagios test to an operations test | O |
||
| Operational portal dashboard issues | O |
||
| Availability/reliability followup procedure | O |
||
| Unknown followup procedure | O |
||
| Top-level BDII followup procedure | O |
||
| ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - RC and RP OLA violation report followup
- WI05 - Escalation procedure in case of unresponsive NGI
Pages listing NGIs
For EGI Opertions: to be updated while OC creation or decommission
- https://wiki.egi.eu/wiki/GOCDB_grouping_action
- https://wiki.egi.eu/wiki/Operations_centres
- https://wiki.egi.eu/wiki/Top-BDII_list_for_NGI
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1205
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1206
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1184
- https://docs.google.com/a/egi.eu/spreadsheets/d/1Zsk3ykVllc5GzNG2Hhref7wzTvz_rSKcckV8nnWWZIs/edit#gid=163292516
- folder "08 - sites-history Q"
Resources