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Difference between revisions of "Operations and Operations Support"

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*[[WI03 Availability and Reliability report followup|WI03 - Availability and reliability report work instruction]]  
*[[WI03 Availability and Reliability report followup|WI03 - Availability and reliability report work instruction]]  
*[[WI04 Core services report followup|WI04 - Core services report work instruction ]]  
*[[WI04 Core services report followup|WI04 - Core services report work instruction ]]  
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]]
*[[WI06 Tickets older than 30 days|WI06 - Tickets > 30 days]]  
*[[WI07 ROD performance index report follwup|WI07 - ROD Performance Index report work instruction]]  
*[[WI07 ROD performance index report follwup|WI07 - ROD Performance Index report work instruction]]  
*[[WI08 Unknown report followup|WI08 - Unknown report work instruction]]
*[[WI08 Unknown report followup|WI08 - Unknown report work instruction]]

Revision as of 15:43, 13 October 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 




Introduction

This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.

Contact

EGI.eu Operations:

  • GGUS Support Unit:Operations
  • operations @ egi.eu

EGI Operations Support:

  • GGUS Suport Unit: COD
  • operations-support @ mailman.egi.eu

Actions

In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.

Action Responsible
Procedure Instructions and related pages
ROD certification OS
Creation of a new NGI OS
Operations Centre decommission O

Setting a Nagios test to an operations test O

Operational portal dashboard issues O
Availability/reliability followup procedure O
Unknown followup procedure O
Top-level BDII followup procedure O
ROD performance index followup procedure O

Work Instructions


Pages listing NGIs

For EGI Opertions: to be updated while OC creation or decommission




Resources