Difference between revisions of "Operations and Operations Support"
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Work Instructions
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EGI.eu Operations: | EGI.eu Operations: | ||
*GGUS Support Unit: | *GGUS Support Unit: Operatios | ||
*operations @ egi.eu | *operations @ egi.eu | ||
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*[[Availability procedure improvements|Improvements to Availability Calculation Procedure (draft)]] | *[[Availability procedure improvements|Improvements to Availability Calculation Procedure (draft)]] | ||
*[[Candidate or Suspended sites|Candidate Suspended Sites List]] | *[[Candidate or Suspended sites|Candidate Suspended Sites List]] | ||
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[[Category:Grid_Oversight]] | [[Category:Grid_Oversight]] | ||
Revision as of 12:18, 19 August 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
Contact
EGI.eu Operations:
- GGUS Support Unit: Operatios
- operations @ egi.eu
EGI Operations Support:
- GGUS Suport Unit: EGI Operations Support
- operations-support @ mailman.egi.eu
Duties
Shifters work instructions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
Action | Responsible |
Procedure | Instructions and related pages |
---|---|---|---|
ROD certification | OS |
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Creation of a new NGI | OS |
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Operations Centre decommission | O |
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Setting a Nagios test to an operations test | O |
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Operational portal dashboard issues | O |
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Availability/reliability followup procedure | O |
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Unknown followup procedure | O |
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Top-level BDII followup procedure | O |
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ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - Availability and reliability report work instruction
- WI04 - Core services report work instruction
- WI05 - Escalation procedure in case of unresponsive NGI
- WI06 - Tickets > 30 days
- WI07 - ROD Performance Index report work instruction
- WI08 - Unknown report work instruction
Events
- EGI indico page with COD meeting agendas.
- All open actions can be found from COD actions
Resources
- Document server: ROD newsletter
- Document server: Operations Support Metrics
- Operations Procedures
- Youtube channel
- Mailing lists for each ROD
- Knowledge database
Oct 2011 to date
- Please provide a link here
Definition of Operations Support metrics
May 2010-Sep 2011
- Operations Support metrics
Until April 2010
- EGEE-III Operations Support metrics
Nagios tests
- Operations tests list : list of Nagios probes generating alarms for visualization in the Operations Dashboard
- Availability and reliability tests list: list of Nagios probes whose results are used for Availability and Reliability computation
OTAG topics
Operational Portal: Dashboard
Pages in draft state