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Difference between revisions of "Operations and Operations Support"

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| '''GGUS tickets assigned to COD'''  
| '''GGUS tickets assigned to COD'''  
|  
| <br>
COD shifter is obliged to check the current status of all '''GGUS tickets assigned to COD'''
 
*see [https://ggus.eu/index.php?mode=ticket_search&ticket_id=&supportunit=COD&status=open&orderhow=desc&search_submit=GO! Link to all GGUS tickets assigned to COD]
*If the ticket is waiting for COD action then he/she should perform the action
 
<br> In case of a request for:
 
*'''ROD certification'''  
*'''ROD certification'''  
**see [[WI01 ROD certification ticket handling|New ROD team certification work instructions]]  
**see [[WI01 ROD certification ticket handling|New ROD team certification work instructions]]  
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*[[PROC01|COD escalation procedure]]
*[[PROC01|COD escalation procedure]]


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| '''Handover'''
|
*[https://operations-portal.egi.eu/dashboard/ccodView COD dashboard link]
*At the end of the shift a handover should be submitted (send to COD) via Handover tool in the Operational Portal
**Problems on the dashboard which will pass to next week: the ggus id of the ticket and when next escalation step should be taken
**GGUS tickets assigned to COD: for each ticket its last status and the action taken by the shifter should be provided
**Other issues: problems with tools etc.
| <br>
|-
|-
| '''Availability/reliability followup procedure'''  
| '''Availability/reliability followup procedure'''  

Revision as of 17:58, 18 August 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home • EGI.eu Operations Team • Regional Operators (ROD) 




Introduction

This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.

Contact

EGI.eu Operations:

  • GGUS Support Unit: Operation
  • operations @ egi.eu

EGI Operations Support:

  • GGUS Suport Unit: EGI Operations Support
  • operations-support @ mailman.egi.eu

Duties

Shifters work instructions

In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.

Action Description Related procedures
GGUS tickets assigned to COD

If the shifter doesn't know what kind of action should be taken, he/she should contact COD managers


Operational portal dashboard issues
Availability/reliability followup procedure
Unknown followup procedure
Top-level BDII followup procedure
ROD performance index followup procedure

Work Instructions

Events

Resources


Oct 2011 to date

  • Please provide a link here



Definition of Operations Support metrics

May 2010-Sep 2011

Until April 2010

  • EGEE-III Operations Support metrics

Nagios tests

OTAG topics

Operational Portal: Dashboard

Pages in draft state

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