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Operations Procedures

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Revision as of 18:29, 4 February 2011 by Psolagna (talk | contribs) (Created page with '=== Ticket Managment === * Operations ticket escation: [ COD Escalation Procedure]. OMB approved, October 26 2010 ==…')
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Ticket Managment

Operations Centre Management

Availability and Monitoring

  • Monitoring infrastructure setup: Validation of a ROC/NGI Nagios. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure.
  • A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be drafted by the OLA Task Force in QR1 of year 2011.