The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Operations Procedures
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Ticket Managment
- Operations ticket escation: COD Escalation Procedure. OMB approved, October 26 2010
Operations Centre Management
- Creation: Creation and validation of a new NGI. OMB approved, August 17 2010
- Decomissioning: Operations Centre decommission process coordination. OMB approved, October 26 2010
Availability and Monitoring
- Follow up of availability and reliability statistics. OMB approved, August 17 2010
- Monitoring infrastructure setup: Validation of a ROC/NGI Nagios. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure.
- NEW! Setting a Nagios test status to OPERATIONS. OMB approved, Nov 23 2010. A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard.
- A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be drafted by the OLA Task Force in QR1 of year 2011.