NGI International Task Review MS109 Turkey

User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA3.3N	U-N-3 U-N-13	Requirements Gathering	The user requirements are gathered via e-mail or during the training events with local communities.	4	With the increased number of training events, face to face meeting would be possible to determine the requirements of users more accurately. Also, connection with the broad user communities is needed.
NA3.3N	U-N-14 U-N-15	Application Database	Currently no registered application on the database, even we have announced it to national user communities.	3	The users should be encouraged to publish their application on the AppDB by the encouragement of our User Support Team.
NA3.3N	U-N-16 U-N-17	Training	We have organized training events that the facility of remote access is available. The experienced users can share their knowledge as well. Also, these training events are useful for the human network of users who are working in the same scientific area.	4	Available materialsneeds to be updated with more available examples, applications, etc. to get better performance when using EGI infrastructure.
NA3.3N	U-N-12 U-N-18 U-N-19	Consultancy	A RT-based helpdesk is available for users to consult. Furthermore, a user can directly interact with our NGI via e-mail or phone. The User Support Team tries to response to the user as soon as possible at most within the one working day. Also wiki pages are updated continuously for users to give direct information of the cases.	4	Provide an environment such as forum or e-mail list that relevant researchers are subscribed that a user can get help internally within a community.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.4N	O-N-9	Requirements Gathering	The operational staffs are working on the same building in NGI_TR Operation Center. Therefore, it is easy and fast to gather requirements of them when needed. Furthermore, they regularly attend the OMB meeting and have a chance to discuss raised issues inside the group.	4	To report improvements on the service level requires deep knowledge and expertise, it is difficult to get response from grid administrators. The training events or publicly available documents regarding to EMI might be help.
SA1.1N	O-N-9	Operations Coordination	NGI_TR Operation Center researchers and administrators are working on the same floor of the same building. Due to work in the same floor, no trouble was detected during the internal operations activities and attending the OMB meeting. The communication between colleagues is practical.	4	-
SA1.2N	O-N-9	Security	Whenever a vulnerability security is reported, all site admins and operation managers are aware of the problem and take required actions immediately. The progress on the operation is monitored by a specific of experienced staff within NGI	3	-

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.3N	O-N-9	Software Rollout	NGI_TR sites are managed centrally. NGI_TR Operation Center is followed the related updates and additional installations. Site administrators are encouraged to deploy the software as early adapter and report the problem they faced	3	-
SA1.4N	O-N-3	Monitoring	There are two different monitoring boxes are used by NGI_TR Operation Center. One of them is the national monitoring portal which has been deployed for critical services that NGI_TR is provided. All the operational managers are authorized to access the portal and any of them can handle the occurred problem at the site in order to fix problem as quick as possible. The other monitoring box has been deployed to monitor the hosts registered in the infrastructure. The system administrator of the related site is informed to get help to fix issue.	5	The local system administrators can be authorized to access the local monitoring tool and encouraged required the actions to fix problem quickly. Since this box monitors the hosts which do not run critical services, the administrators should feel to any change on the host.
SA1.5N	O-N-2	Accounting	All NGI_TR sites are migrated from R-GMA to glite-APEL and the accounting information was published by using active MQ Apel. Furthermore, there is an accounting repository server that accumulates the records from the sites regularly.	4	-
SA1.4N	O-N-1 O-N-4	Configuration Repository and Operations Portal	NGI_TR administrators are currently using and following Central Configuration Database (GOCDB) and Operations Portal.	3	-
SA1.6N SA1.7N	O-N-6 O-N-7	Helpdesk	The RT-based helpdesk is available for the users to report the problems. But, the users mostly prefer to interact with the support team via e-mail. Also, we are using GGUS for getting site problems and these two systems are working independently.	3	We will encourage the users to report their problem by using helpdesk system. Also we are discussing to connect the local helpdesk system with GGUS.
SA1.8N	O-N-5 O-N-8	Core Services	The core services, top-BDII, LFC, WMS, MyProxy, AMGA, VOMS, required for local users and supported several virtual organizations are operated with satisfactory availability and reliability level. New requirements on the services are provided quickly.	5	-

Other (Table 4)

Table 4: NGI Assessment: Other

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA2.3N		Policy Development	write here	0-5	write here
NA2.2N	E-N-2	Dissemination	We performed dissemination activities on national and international conferences relating to scientific computing and also we had published materials	3	-