Difference between revisions of "NGI International Task Review MS109 Sweden"

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| OS_IS_Configuration_OpPortal_HowToImprove = -
 
| OS_IS_Configuration_OpPortal_HowToImprove = -
  
| OS_IS_Helpdesk_Assessment = write here
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| OS_IS_Helpdesk_Assessment = In Sweden we deploy our own RT-based helpdesk. This works quite well, response times to users are short an quality of respones are high. The integration with the GGUS helpdesk system is currently handled manually.
| OS_IS_Helpdesk_Score = 0-5
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| OS_IS_Helpdesk_Score = 3
| OS_IS_Helpdesk_HowToImprove = write here
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| OS_IS_Helpdesk_HowToImprove = Integration with the GGUS helpdesk system needs improvement.
  
| OS_IS_CoreServices_Assessment = write here
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| OS_IS_CoreServices_Assessment = We aim to improve out core services
| OS_IS_CoreServices_Score = 0-5
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| OS_IS_CoreServices_Score = 3
| OS_IS_CoreServices_HowToImprove = write here
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| OS_IS_CoreServices_HowToImprove = Provi
  
 
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Revision as of 14:06, 9 March 2011



This page contains the assessment of the NGI International Task at year 1 of the EGI-InSPIRE project (one page per NGI). The NGI representatives are required to fill the tables according to the required information. The content will be integral part of the EGI-InSPIRE milestone MS109 "NGI International Task Review"

  • Main page with instructions
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User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
NA3.3N U-N-3 U-N-13 Requirements Gathering No particular system on local scale. None planned either. May come up in direct interaction like on training events or over the support system. 3 No direct need for improvement seen. Will profit from increased interaction with future training events.
NA3.3N U-N-14 U-N-15 Application Database Current user community is using applications that should already be part of the Application Database 3 Increase the number of interested users.
NA3.3N U-N-16 U-N-17 Training New training guidelines are about to be written. So far training was provided in interactive dedicated sessions per user group on demand. 4 Improved and more generalised training will be achieved with the new howtos, which will also enable us to reach a bigger user community.
NA3.3N U-N-12 U-N-18 U-N-19 Consultancy Local expertise in direct interaction with the known user groups is excellent and leads normally to increased satisfaction. 4 All the accumulated knowledge has to be written down, merged and generalised.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
SA1.4N O-N-9 Requirements Gathering your assessment here 3 how to improve
SA1.1N O-N-9 Operations Coordination No problems what so ever in internal coordination can be detected and presence at OMB at all times could be achieved. 4 More proactive engagement might be possible.
SA1.2N O-N-9 Security Experienced security officers work excellent and fast together with highly motivated sysadmins. Information is propagated on different communication media for perfect goal achievement and immediate knowledge-sharing. We tend to be finished, before other NGIs even start. Gained experience and working solutions are forwarded over the security mailinglists to help the others get going. 5 We could always be even faster.

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
SA1.3N O-N-9 Software Rollout The software rollout works very well. New releases and bugfixes of the ARC middleware are installed in a timely manner on all systems in Sweden. 4 More precise deployment schedules could be introduced to make the process even smoother.
SA1.4N O-N-3 Monitoring During the first ten months of EGI, we have switched over to NAGIOS based monitoring. The switchover went essentially smooth, with no major problems. The ARC probes have continuously improved and are now quite precise. 4
SA1.5N O-N-2 Accounting The new version of SGAS, the accounting component of ARC is deployed at all sites. We collect accounting statistics for all local, regional and international VO's. Relevant parts of the statistics is transferred, through NDGF, to the APEL accounting database. 4 We need to improve the reports provided from the accounting portal.
SA1.4N O-N-1 O-N-4 Configuration Repository and Operations Portal We have not deployed the regionalised versions of these tools. - -
SA1.6N SA1.7N O-N-6 O-N-7 Helpdesk In Sweden we deploy our own RT-based helpdesk. This works quite well, response times to users are short an quality of respones are high. The integration with the GGUS helpdesk system is currently handled manually. 3 Integration with the GGUS helpdesk system needs improvement.
SA1.8N O-N-5 O-N-8 Core Services We aim to improve out core services 3 Provi

Other (Table 4)

Table 4: NGI Assessment: Other
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
NA2.3N Policy Development write here 0-5 write here
NA2.2N E-N-2 Dissemination write here 0-5 write here