NGI International Task Review MS109 Spain

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This page contains the assessment of the NGI International Task at year 1 of the EGI-InSPIRE project (one page per NGI). The NGI representatives are required to fill the tables according to the required information. The content will be integral part of the EGI-InSPIRE milestone MS109 "NGI International Task Review"

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User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
NA3.3N U-N-3 U-N-13 Requirements Gathering Requirements collection is done in the Ibergrid context via user support mailing contacts. It is also done via operational channels (weekly contacts, mailing contacts) since operational staff at sites represent the infrastructure / middleware closest frontend for users. 2 User communities need to be addressed on more generic grounds. We are not moving much from the EGEE model, and the results are therefore similar.
NA3.3N U-N-14 U-N-15 Application Database The EGI AppDB was dissiminated inside the Portuguese and IBERGRID community via emails, via the weekly operations meetings and inside the user communities. The first Portuguese application was registered. 3 The database looks fine, but, the applications should be organized, inside each area, as "general use applications" (eg. fits libraries in Astrophysics) and "specific applications" from users. The general use applications should be installed by default in the whole infrastructure, in the software installation repositories, the same as the HEP experiments do.
NA3.3N U-N-16 U-N-17 Training A major training event is held by the Portuguese and Spanish teams during the Ibergrid conference on an yearly basis. Other training sessions are performed on request. Worthless CAs are supported in Portugal to allow tutorials in the production infrastructure. Tutorials / training on administration is done on person or using messaging communication systems. 3 It is probably impossible to coordinate an "inter-NGI" organization.
NA3.3N U-N-12 U-N-18 U-N-19 Consultancy NGI staff provides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a couple of hours, during working days. More dedicated consultancy sessions are agended on request. 2 Hiring dedicated people, which passes by obtaining the funding.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
SA1.4N O-N-9 Requirements Gathering your assessment here 3 how to improve
SA1.1N O-N-9 Operations Coordination A representative for operations in the Iberic region is present in the OMB meetings and follows all the proposed requests. All request are forwards to the regional operation contacts and discussed on weekly meetings. Dependending on the urgency GGUS tickets are opened to sites. That is normally a guarantee that sites will react to the request even if it missed emails or assistance of regional operational meetings. 4 The amount of actions and documentation that is request to NGI managers to read and provide feedback is to high given the deadlines that are imposed. This results in overloading the regional operation staff with requests. NGI managers have to prioritize according to their own criteria, and most of the times reply rather late. Given the ammount of work, probably the effort in not adequate.
SA1.2N O-N-9 Security A Spanish representative assists the weekly and monthly EGI security meetings and participates on EGI CSIRT activities like shifts as EGI security officer. On a daily basis, our NGI security officer at our NREN RedIRIS monitors the infrastructure searching for security vulnerabilities and coordinates response to incidents in Spain, if they exist. It also ensures that the EGI security directives are followed in due time by all Spanish sites. 4 The effort on this task has a tendency to be underestimated since the infrastructure tends to increase, the technology used in the incidents tends to be more complicated and the investigation, handling and coordination tends to me more time consuming.

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
SA1.3N O-N-9 Software Rollout Different sites from Spain and Portugal are members of the EA team.From Spain: IFCA-LCG2, IFIC-LCG2 UPV-GRyCAP and CESGA-EGEE are actively working in the SR process. 4 SR needs more sites to reach the critical mass to improve the software. New members should be included and contacted via Ibergrid meetings or using current mailing lists.
SA1.4N O-N-3 Monitoring Regional Nagios instance is installed and maintained at CESGA site. Nagios tests are used by Portuguese Dashboard to raise tickets to Ibergrid sites. 4 Ibergrid regional Nagios it's not fully failover compliant, new services should be installed to improve regional nagios availability.
SA1.5N O-N-2 Accounting Accounting portal is installed and maintained at CESGA. CESGA staff are in charge to solve accounting issues for local and EGI project sites. 4 A new Accounting Portal roadmap should be released the next months to include new functionalities and users requests.
SA1.4N O-N-1 O-N-4 Configuration Repository and Operations Portal write here 0-5 write here
SA1.6N SA1.7N O-N-6 O-N-7 Helpdesk write here 0-5 write here
SA1.8N O-N-5 O-N-8 Core Services Ibergrid core services installed at Spain are: WMS,LFC,DPM and topBDII. 3 Some services are not yet replicated such VOMS service. This service will be installed and configured to met the high availability requirement.

Other (Table 4)

Table 4: NGI Assessment: Other
EGI-InSPIRE EGI_DS Name Assessment Score How to Improve
NA2.3N Policy Development write here 0-5 write here
NA2.2N E-N-2 Dissemination write here 0-5 write here