Difference between revisions of "NGI International Task Review MS109 Portugal"
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| OS_HS_Coordination_Assessment = A representative for operations in the Iberic region is present in the OMB meetings and follows all the proposed requests. All request are forwards to the regional operation contacts and discussed on weekly meetings. Dependending on the urgency GGUS tickets are opened to sites. That is normally a guarantee that sites will react to the request even if it missed emails or assistance of regional operational meetings. | | OS_HS_Coordination_Assessment = A representative for operations in the Iberic region is present in the OMB meetings and follows all the proposed requests. All request are forwards to the regional operation contacts and discussed on weekly meetings. Dependending on the urgency GGUS tickets are opened to sites. That is normally a guarantee that sites will react to the request even if it missed emails or assistance of regional operational meetings. | ||
| OS_HS_Coordination_Score = 4 | | OS_HS_Coordination_Score = 4 | ||
| OS_HS_Coordination_HowToImprove = The amount of actions and documentation that is request to NGI managers to read and provide feedback is to high given the deadlines that are imposed. This results in overloading the regional operation staff with requests. NGI managers have to prioritize according to their own criteria, and most of the times reply rather late. | | OS_HS_Coordination_HowToImprove = The amount of actions and documentation that is request to NGI managers to read and provide feedback is to high given the deadlines that are imposed. This results in overloading the regional operation staff with requests. NGI managers have to prioritize according to their own criteria, and most of the times reply rather late. Given the ammount of work, probably the effort in not adequate. | ||
| OS_HS_Security_Assessment = write here | | OS_HS_Security_Assessment = write here |
Revision as of 17:41, 9 March 2011
User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | Requirements collection is done in the Ibergrid context via user support mailing contacts. It is also done via operational channels (weekly contacts, mailing contacts) since operational staff at sites represent the infrastructure / middleware closest frontend for users. | 3 | Document and enhance the present "gathering requirements" procedure in the WIKI to make it more formal and visible for users. Properly broadcast the communication channels available. |
NA3.3N | U-N-14 U-N-15 | Application Database | The EGI AppDB was dissiminated inside the Portuguese and IBERGRID community via emails, via the weekly operations meetings and inside the user communities. The first Portuguese application was registered. | 3 | The added value of the tool is out of discussion. However, the impact on the user community is not directly observed. Appdb should show a ranking of the most popular applications, and on a weekly basis, highlight some applications from the main web page. We will continue to dissiminate the AppDB inside our national community either through emails or via presentations. |
NA3.3N | U-N-16 U-N-17 | Training | A major training event is held by the Portuguese and Spanish teams during the Ibergrid conference on an yearly basis. Other training sessions are performed on request. Worthless CAs are supported in Portugal to allow tutorials in the production infrastructure. Tutorials / training on administration is done on person or using messaging communication systems. | 4 | Improve the training materials which were inherited from previous activities and projects. |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | Portuguese NGI staff provides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a couple of hours, during working days. More dedicated consultancy sessions are agended on request. | 4 | The adopted model ensures that the load is properly shared by all involved staff, and involves redundancy. |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | Operational requirements collection is done in the Ibergrid context via weekly operations meetings and operation mailing contacts. Requirements to EMI 1.0 and 2.0 were already collected using these mechanisms and inserted in the EGI RT system. | 3 | Document the present "gathering requirements" procedure in the WIKI to make it more formal, and properly broadcast the communication channels available. |
SA1.1N | O-N-9 | Operations Coordination | A representative for operations in the Iberic region is present in the OMB meetings and follows all the proposed requests. All request are forwards to the regional operation contacts and discussed on weekly meetings. Dependending on the urgency GGUS tickets are opened to sites. That is normally a guarantee that sites will react to the request even if it missed emails or assistance of regional operational meetings. | 4 | The amount of actions and documentation that is request to NGI managers to read and provide feedback is to high given the deadlines that are imposed. This results in overloading the regional operation staff with requests. NGI managers have to prioritize according to their own criteria, and most of the times reply rather late. Given the ammount of work, probably the effort in not adequate. |
SA1.2N | O-N-9 | Security | write here | 0-5 | write here |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | write here | 0-5 | write here |
SA1.4N | O-N-3 | Monitoring | write here | 0-5 | write here |
SA1.5N | O-N-2 | Accounting | write here | 0-5 | write here |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | write here | 0-5 | write here |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | write here | 0-5 | write here |
SA1.8N | O-N-5 O-N-8 | Core Services | write here | 0-5 | write here |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | write here | 0-5 | write here | |
NA2.2N | E-N-2 | Dissemination | write here | 0-5 | write here |