NGI International Task Review MS109 Portugal

User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA3.3N	U-N-3 U-N-13	Requirements Gathering	Requirements collection is done in the Ibergrid context via user support mailing contacts. It is also done via operational channels (weekly contacts, mailing contacts) since operational staff at sites represent the infrastructure / middleware closest frontend for users.	3	Document and enhance the present "gathering requirements" procedure in the WIKI to make it more formal and visible for users. Properly broadcast the communication channels available.
NA3.3N	U-N-14 U-N-15	Application Database	The EGI AppDB was dissiminated inside the Portuguese and IBERGRID community via emails, via the weekly operations meetings and inside the user communities. The first Portuguese application was registered.	3	The added value of the tool is out of discussion. However, the impact on the user community is not directly observed. Appdb should show a ranking of the most popular applications, and on a weekly basis, highlight some applications from the main web page. We will continue to dissiminate the AppDB inside our national community either through emails or via presentations.
NA3.3N	U-N-16 U-N-17	Training	A major training event is held by the Portuguese and Spanish teams during the Ibergrid conference on an yearly basis. Other training sessions are performed on request. Worthless CAs are supported in Portugal to allow tutorials in the production infrastructure. Tutorials / training on administration is done on person or using messaging communication systems.	4	Improve the training materials which were inherited from previous activities and projects.
NA3.3N	U-N-12 U-N-18 U-N-19	Consultancy	Portuguese NGI staff provides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a couple of hours, during working days.	4	The adopted model ensures that the load is properly shared by all involved staff, and involves redundancy.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.4N	O-N-9	Requirements Gathering	your assessment here	3	how to improve
SA1.1N	O-N-9	Operations Coordination	write here	0-5	write here
SA1.2N	O-N-9	Security	write here	0-5	write here

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.3N	O-N-9	Software Rollout	write here	0-5	write here
SA1.4N	O-N-3	Monitoring	write here	0-5	write here
SA1.5N	O-N-2	Accounting	write here	0-5	write here
SA1.4N	O-N-1 O-N-4	Configuration Repository and Operations Portal	write here	0-5	write here
SA1.6N SA1.7N	O-N-6 O-N-7	Helpdesk	write here	0-5	write here
SA1.8N	O-N-5 O-N-8	Core Services	write here	0-5	write here

Other (Table 4)

Table 4: NGI Assessment: Other

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA2.3N		Policy Development	write here	0-5	write here
NA2.2N	E-N-2	Dissemination	write here	0-5	write here