NGI International Task Review MS109 Latvia

User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA3.3N	U-N-3 U-N-13	Requirements Gathering	There is no structured or formally operational system for gathering and processing requirements of a local scale and there is no plans to deploy it by own means. Due to relatively small research community as a whole, requirements of user communities are gathered during contacts with local communities and evaluated on individual basis. Formal local system would not be sustainable considering small amount of research groups and necessary operational effort overhead. So far the required features for some user communities were approved and implemented in few selected Latvian NGI sites only.	3	Global requirements submission and processing system could be usefull, especially one allowing to exchange requirements experience between similas user communities in different NGIs.
NA3.3N	U-N-14 U-N-15	Application Database	Currently most usr communities in Latvian NGI use either their own custom-tailored experiment-specific software, which does not provide reasonable re-usability for other communities, or licensed commercial software like ANSYS, Matlab or GAMESS is run using the licenses available to specific communities, thus these software packages cannot be exported as well. In case some generic open-souce software will be used in the future by some research community, it will be exported to AppDB.	2	More effort is necessary to try and migrate several user communities from commercial or own custom-written software to generic reusable open-source packages from AppDB.
NA3.3N	U-N-16 U-N-17	Training	Trainings are organised on request by individual user comunities. No e-trainings are available. No scheduled trainings are planned.	3	Migration of several sites to desktop-grid compatible ARC/Condor middleware is expected within PQ4 to significantly improve amount of available automated tools for user communities.
NA3.3N	U-N-12 U-N-18 U-N-19	Consultancy	Due to small number of research communities, highly interactive consultancy is provided to these communities. Mainly consultancy, similarly as training, is provided through local meetings, phone conferences and Instant Messaging (Skype or Jabber). In case none of previous are available, a slower approach of using problem-specific or general grid user mailing lists is employed.	4	In the future a possible online archive (FAQ or forum) would be usefull for new users who stumble across previously discussed problems. Ideally, such local user support/consultancy resource should be hosted in local language.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.4N	O-N-9	Requirements Gathering	your assessment here	0-5	how to improve
SA1.1N	O-N-9	Operations Coordination	write here	0-5	write here
SA1.2N	O-N-9	Security	write here	0-5	write here

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.3N	O-N-9	Software Rollout	write here	0-5	write here
SA1.4N	O-N-3	Monitoring	write here	0-5	write here
SA1.5N	O-N-2	Accounting	write here	0-5	write here
SA1.4N	O-N-1 O-N-4	Configuration Repository and Operations Portal	write here	0-5	write here
SA1.6N SA1.7N	O-N-6 O-N-7	Helpdesk	write here	0-5	write here
SA1.8N	O-N-5 O-N-8	Core Services	write here	0-5	write here

Other (Table 4)

Table 4: NGI Assessment: Other

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA2.3N		Policy Development	write here	0-5	write here
NA2.2N	E-N-2	Dissemination	write here	0-5	write here