NGI International Task Review MS109 Israel
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User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | Requirements are gathered through through meetings with potential and current customers (from Academia) , also we employ an evangelist to talk and meet with prospective new customers and understand their requirement... | 3 | building a costume application/interface to gather and manage all requirements |
NA3.3N | U-N-14 U-N-15 | Application Database | We currently relay on EGI database | 0 | |
NA3.3N | U-N-16 U-N-17 | Training | we are doing open training event 2 times a year in Ben Gurion University , we also provide one on one training to customers that can't wait for the yearly training or | 4 | Improve our training documentation, build an on-line course for them |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | We provide one on One help to new customers | 3 | setting up a Help Desk and setting standards on response time to user problems |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | your assessment here | 0-5 | how to improve |
SA1.1N | O-N-9 | Operations Coordination | write here | 0-5 | write here |
SA1.2N | O-N-9 | Security | write here | 0-5 | write here |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | write here | 0-5 | write here |
SA1.4N | O-N-3 | Monitoring | write here | 0-5 | write here |
SA1.5N | O-N-2 | Accounting | write here | 0-5 | write here |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | write here | 0-5 | write here |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | write here | 0-5 | write here |
SA1.8N | O-N-5 O-N-8 | Core Services | write here | 0-5 | write here |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | write here | 0-5 | write here | |
NA2.2N | E-N-2 | Dissemination | write here | 0-5 | write here |