NGI International Task Review MS109 Finland

User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA3.3N	U-N-3 U-N-13	Requirements Gathering	Requirements are gathered through direct communication between the NGI_FI support people and researchers.	3	No immediate pressure to improve
NA3.3N	U-N-14 U-N-15	Application Database	The existence of the Apps database were noticed very recently so no benefit from it yet. We need to start putting our application information there in .	2	Better dissemination of the AppDB to users.
NA3.3N	U-N-16 U-N-17	Training	NGI_FI arranges twice a year training for grid users and on request also for resource site administrators	4	Training for collaboration possibilities and different VOs under EGI could be improved.
NA3.3N	U-N-12 U-N-18 U-N-19	Consultancy	NGI_FI gives consultancy for all (grid)user support requests and actively tries to attract new research groups / communities by personal consulting.	4	Better documentation and tool generalization from individual support cases.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.4N	O-N-9	Requirements Gathering	No specific requirements gathering process in place. Requirements arise from daily operations. NGI provides input, e.g. to OMB when new requirements are foreseen	4	more effectively push also non critical requirements
SA1.1N	O-N-9	Operations Coordination	Operational coordination is sufficient to provide good quality experience for national grid infrastructure users. NGI_FI participates frequently in OMB meetings.	3	we are currently both renewing the hardware in national resource centers and at the same time also further strengthening operational practices.
SA1.2N	O-N-9	Security	NGI_FI has a good collaboration with head of security in NDGF and information about vulnerabilities is propagated appropriately. Also local operators very actively follow possibly security threats and reacts on those.	4	Named serucurity contacts in each resource center are needed and sites could react even more quickly on security alerts and fixes.

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.3N	O-N-9	Software Rollout	The software rollout works very well. New releases and bugfixes of the ARC middleware are installed in a timely manner on all systems within NGI_FI	4	-
SA1.4N	O-N-3	Monitoring	NAGIOS monitoring has been deployed for CSC resources and other sites will be included when new hardware are operational	3	Monitoring of ARC resources through EGI will surely still arise some technical issues in probes
SA1.5N	O-N-2	Accounting	The new version of SGAS accounting tool is deployed. Also old accounting data was converted to the new system. Relevant statistics are transferred through NDGF to central APEL database	4	Better visualization of data for Principal investigators regarding their usage of resurces through different middlewares
SA1.4N	O-N-1 O-N-4	Configuration Repository and Operations Portal	We have not deployed the regionalized versions of these tools.	0	no current plans to deploy these in the near future
SA1.6N SA1.7N	O-N-6 O-N-7	Helpdesk	write here	0-5	write here
SA1.8N	O-N-5 O-N-8	Core Services	write here	0-5	write here

Other (Table 4)

Table 4: NGI Assessment: Other

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA2.3N		Policy Development	write here	0-5	write here
NA2.2N	E-N-2	Dissemination	write here	0-5	write here