NGI International Task Review MS109 Czech Republic
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User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | User requirements are usually gathered via request tracking system or in direct interaction with the users. | 0-5 | |
NA3.3N | U-N-14 U-N-15 | Application Database | It is not used at the moment. | 0-5 | |
NA3.3N | U-N-16 U-N-17 | Training | Trainings are organized regularly once a year for whole NGI and in additional on a user community request. | 0-5 | |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | Consultancy is provided via help desk (request tracking system) and in direct interaction with user communities. | 0-5 |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | your assessment here | 3 | how to improve |
SA1.1N | O-N-9 | Operations Coordination | Operation group for NGI_CZ is joined with operation of Czech National Grid (MetaCentrum), we benefit from common monitoring and operation group. Support teems communicate via ticketing system, we have scheduled regular bi-weekly meeting (videoconferencing). On EGI level, NGI_CZ participates on regular OMB, OTAG and OM meetings. | 4 | |
SA1.2N | O-N-9 | Security | Group responsible for monitoring of security related issues is merged with the same group in MetaCentrum. The same people are also involved in Czech CSIRT group, where they are responsible for grid related problems. | 4 |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | 0-5 | ||
SA1.4N | O-N-3 | Monitoring | National Nagios was deployed successfully | 4 | False positives occur, problematic WMS causes unavailability of sites |
SA1.5N | O-N-2 | Accounting | EGI wide accounting portal is used. Jobs not submitted via gLite are not included. | 4 | Instructions how to publish statistics for non gLite mw are needed. Accounting per user is not available even for the VO managers because some sites do not publish DNs. Storage accounting is not available at all. |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | National instance of operations portal deployed | 3 | CODs check only the central version, sometimes alarms stayed on central version although they were resolved in the local instance. |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | A regional Request Tracking System is interfered to GGUS. It serves both national and international user communities. | 0-5 | |
SA1.8N | O-N-5 O-N-8 | Core Services | 0-5 |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | 0-5 | |||
NA2.2N | E-N-2 | Dissemination | 0-5 |