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Difference between revisions of "NGI HU:Main Page"
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==User support shifts== | ==User support shifts== | ||
Recognizing that improvements in the quality and shaping-up of the | Recognizing that improvements in the quality and shaping-up of the NGI_HU infrastructure is an important and ongoing effort, necessary for the successful work of application developers, as well as for the usage of our infrastructure by the existing user community, the pro-active monitoring of the NGI_HU sites is organized in rotating shifts taken by BME and SZTAKI representatives. | ||
Basically, the idea is that each institute is on shift during one week, and opens tickets in GGUS. | Basically, the idea is that each institute is on shift during one week, and opens tickets in GGUS. | ||
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Hand-over report | '''Hand-over report''' | ||
When creating a shift ticket to initiate a hand-over at the end of the week, previous shift provider should open a new ticket and enter brief hand-over report, i.e. list of major problems that remain to be solved, observations about some hard cases, number of newly created tickets during the last week, overall number of tickets still open, number of tickets closed last week, etc. (2 paragraphs at most usually). On Monday the next shift provider should close the ticket, acknowledging the hand-over. | When creating a shift ticket to initiate a hand-over at the end of the week, previous shift provider should open a new ticket and enter brief hand-over report, i.e. list of major problems that remain to be solved, observations about some hard cases, number of newly created tickets during the last week, overall number of tickets still open, number of tickets closed last week, etc. (2 paragraphs at most usually). On Monday the next shift provider should close the ticket, acknowledging the hand-over. | ||
Revision as of 21:20, 31 August 2010
The Hungarian Grid Initiative.
Organisational Structure
Member institutes:
User support shifts
Recognizing that improvements in the quality and shaping-up of the NGI_HU infrastructure is an important and ongoing effort, necessary for the successful work of application developers, as well as for the usage of our infrastructure by the existing user community, the pro-active monitoring of the NGI_HU sites is organized in rotating shifts taken by BME and SZTAKI representatives.
Basically, the idea is that each institute is on shift during one week, and opens tickets in GGUS.
Details of the organization of the shifts are given below, and will be updated according to the available information.
Hand-over report
When creating a shift ticket to initiate a hand-over at the end of the week, previous shift provider should open a new ticket and enter brief hand-over report, i.e. list of major problems that remain to be solved, observations about some hard cases, number of newly created tickets during the last week, overall number of tickets still open, number of tickets closed last week, etc. (2 paragraphs at most usually). On Monday the next shift provider should close the ticket, acknowledging the hand-over.