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Difference between revisions of "NGI DE CH Operations Center:OpDocu"

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https://operations-portal.in2p3.fr/
https://operations-portal.in2p3.fr/


Open tickets after 24 hours '''But less then 72 hours!!!''' This is importent, otherwise we got problems with CCOD<br>
Open tickets after 24 hours '''But less then 72 hours!!!''' This is important, otherwise we get problems with CCOD<br>
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket<br>
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket<br>



Revision as of 09:26, 6 July 2011

NGI-DE/NGI-CH Operations Center

Operations

  • Duty shifts
    • ~8 hours, 5 days in a week coverage
    • 1st line support & ROD together
    • Each team orginizes the shifters by themselfs.


  • Dashboard

https://operations-portal.in2p3.fr/

Open tickets after 24 hours But less then 72 hours!!! This is important, otherwise we get problems with CCOD
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket


  • 1st Line support

https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.


  • Communication

All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.


Important: in the handover form select "NGI_DE" in the "To" field!