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Difference between revisions of "NGI DE CH Operations Center:KNOWLEDGE BASE"

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few examples from the current situation:
*few examples from the current situation:


1. this ticket is assigned by default to ROC-DECH
1. this ticket is assigned by default to ROC-DECH

Revision as of 11:17, 25 June 2010

Ticket Processing

  • few examples from the current situation:

1. this ticket is assigned by default to ROC-DECH https://dech-support.fzk.de/ws/overview.php?quali=open&resultlist=1&ticket=4588 from content it's clear that it's for the FZK, so during the shift you need to assign it to the proper support unit (FZK-LCG2)

2. There are no responce for this ticket: https://dech-support.fzk.de/ws/overview.php?quali=open&resultlist=1&ticket=4586 in such case it's your responsibility as the ROD on duty to contact site (e-mail, phone) to clarify the situation This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.

(by Dmitry Ozerov)