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NGI DE:ROD-DE

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NGI-DE wiki


ROD-DE


Teams and operations. Short descriptions. Links

Operations Teams

Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.

Table of teams and contacts (for internal use only)

Team Institution Shifters
Team1 DESY Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
Team2 FhG(ITWM+SCAI) ITWM:
Christian Peter, Martin Braun

SCAI:
Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
Team3 KIT Dimitri Nilsen, Wen Mei
Team4. JUELICH Rebecca Breu, Christa Dohmen, Dietmar Koschmieder
Team5 BADW-LRZ Florian Zrenner, Anton Frank
Team6 CSCS/NGI_CH Pablo Fernandez, Gila Arrondo Miguel Angel

Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de

Shifts rotation table

Week From To Team Comment
16 18.04 25.04 Team1. DESY
17 26.04 01.05 Team2, FhG (ITWM)
18 02.05 08.05 Team3, KIT
19 09.05 15.05 Team4, JUELICH
20 16.05 22.05 Team5, BADW-LRZ
21 23.05 29.05 Team6, CSCS/NGI_CH
22 30.05 05.06 Team1. DESY
23 06.06 12.06 Team2, FhG (SCAI)
24 13.06 19.06 Team3, KIT
25 20.06 26.06 Team4, JUELICH
26 27.06 03.07 Team5, BADW-LRZ
27 04.07 10.07 Team6, CSCS/NGI_CH

Operations

  • Duty shifts
    • ~8 hours, 5 days in a week coverage
    • 1st line support & ROD together
    • Each team orginizes the shifters by themselfs.


  • Dashboard

https://operations-portal.in2p3.fr/

Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket


  • 1st Line support

https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.


  • Communication

All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!

Knowledge base

examples for the ticket processing

Documentation

Links