Difference between revisions of "NGI DE:ROD-DE"
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{| {{ngi-de-table}} | {| {{ngi-de-table}} | ||
! Team !! Institution || Shifters | ! Team !! Institution || Shifters | ||
|- | |- | ||
|Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich | |Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich | ||
|- | |- | ||
| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter <br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus | | valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter <br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus | ||
|- | |- style="background: lightgreen;" | ||
|Team3|| KIT || Dimitri Nilsen, Wen Mei | |Team3|| KIT || Dimitri Nilsen, Wen Mei | ||
|- | |- | ||
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|43|| 25.10 || 31.10 || Team6, CSCS || | |43|| 25.10 || 31.10 || Team6, CSCS || | ||
|- | |- | ||
|44|| 01.11 || 07.11 ||Team1. DESY || | |44|| 01.11 || 07.11 ||Team1. DESY || | ||
|- | |- | ||
|45|| 08.11 || 14.11 || Team2, FhG (ITWM) || | |45|| 08.11 || 14.11 || Team2, FhG (ITWM) || | ||
|- | |- style="background: lightgreen;" | ||
|46|| 15.11 || 21.11 || Team3, KIT || | |46|| 15.11 || 21.11 || Team3, KIT || | ||
|- | |- |
Revision as of 15:15, 15 November 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
Team | Institution | Shifters |
---|---|---|
Team1 | DESY | Dmitry Ozerov, Christoph Wissing, Andreas Gellrich |
Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
Team3 | KIT | Dimitri Nilsen, Wen Mei |
Team4. | JUELICH | Rebecca Breu, Christa Dohmen, Dietmar Koschmieder |
Team5 | BADW-LRZ | Florian Zrenner, Anton Frank |
Team6 | CSCS/NGI_CH | Öttl Peter, Pablo Fernandez, Fotis Georgatos |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
Week | From | To | Team | Comment |
---|---|---|---|---|
26 | 28.06 | 04.07 | Team1. DESY | |
27 | 05.07 | 11.07 | Team2, FhG (SCAI) | |
28 | 12.07 | 18.07 | Team3, KIT | |
29 | 19.07 | 25.07 | Team4, JUELICH | |
30 | 26.07 | 01.08 | Team5, BADW-LRZ | |
31 | 02.08 | 09.08 | Team1, DESY | changed |
32 | 09.08 | 15.08 | Team6, CSCS | changed |
33 | 16.08 | 22.08 | Team2, FhG (ITWM) | |
34 | 23.08 | 29.08 | Team3, KIT | |
35 | 30.08 | 05.09 | Team4, JUELICH | |
36 | 06.09 | 12.09 | Team6, CSCS | changed |
37 | 13.09 | 19.09 | Team5, BADW-LRZ | changed |
38 | 20.09 | 26.09 | Team1. DESY | |
39 | 27.09 | 03.10 | Team2, FhG (SCAI) | |
40 | 04.10 | 10.10 | Team3, KIT | |
41 | 11.10 | 17.10 | Team4, JUELICH | |
42 | 18.10 | 24.10 | Team5, BADW-LRZ | |
43 | 25.10 | 31.10 | Team6, CSCS | |
44 | 01.11 | 07.11 | Team1. DESY | |
45 | 08.11 | 14.11 | Team2, FhG (ITWM) | |
46 | 15.11 | 21.11 | Team3, KIT | |
47 | 22.11 | 28.11 | Team4, JUELICH | |
48 | 29.11 | 05.12 | Team5, BADW-LRZ | |
49 | 06.12 | 12.12 | Team6, CSCS |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!
Knowledge base
examples for the ticket processing
Documentation
- Operational Procedures
- Operational Documentation
- Dashboard How To
- Operational Documentation, EGEE(old)