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Difference between revisions of "NGI DE:ROD-DE"

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(Replaced content with 'Moved to: https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams')
 
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{{Ngi-de-header}}
Moved to:
 
https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams
Teams and operations. Short descriptions. Links
 
==Operation Teams==
 
Contact all operation teams:
'''ngi-de-on-duty(AT)listserv.dfn.de'''.
Please use ONLY this email address to contact ROD-DE.
 
Table of teams and contacts (for internal use only)
{| {{ngi-de-table}}
! Team !! Institution || Shifters
|-
|Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
|-
| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter <br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
|-
|Team3|| KIT || Dimitri Nilsen, Wen Mei
|- style="background: lightgreen;"
|Team4.|| FZJ || Rebecca Breu, Christa Dohmen, Dietmar Koschmieder
|-
|Team5|| LRZ || Florian Zrenner, Anton Frank
|-
|Team6|| CSCS || Öttl Peter, Pablo Fernandez, Fotis Georgatos
|}
 
Contact all operation teams:
ngi-de-on-duty(AT)listserv.dfn.de
 
== Shifts rotation table==
{| {{ngi-de-table}}
|-
! Week !! From !! To !!Team !! Comment
|-
|20|| 17.05 || 23.05 ||Team1. DESY ||
|-
|21|| 24.05 || 30.05 || Team2, FhG(ITWM+SCAI) ||
|-
|22|| 31.05 || 06.06 || Team3, KIT ||
|- style="background: lightgreen;"
|23|| 07.06 || 13.06 || Team4, FZJ ||
|-
|24|| 14.06 || 20.06 || Team5, LRZ ||
|-
|25|| 21.06 || 28.06 || Team6, CSCS ||
|}
* [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
 
== Operations ==
 
*Duty shifts
** ~8 hours, 5 days in a week coverage
** 1st line support & ROD together
** Each team orginizes the shifters by themselfs.
 
*Open tickets after 24 hours
**Each site will be registered by ROC DECH manager for alarm notifications
***https://cic.gridops.org/index.php?section=vo&page=alertnotification
**By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
 
*Communication
**All 1st line + on-duty supporter contact: mailing list
***ngi-de-on-duty(AT)listserv.dfn.de(not yet active)
**Handover on mailing list for communication between shifters
 
== Knowledge base ==
 
This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.
 
 
== Documentation ==
 
* [https://wiki.egi.eu/wiki/Operations:OD Operational Documentation]
* [https://edms.cern.ch/file/1015741/3/dashboardHOWTO.pdf Dashboard How To]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalDocumentation Operational Documentation, EGEE(old)]
 
== Links ==
 
* [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
* [https://twiki.cscs.ch/twiki/bin/login/DECH/InternalPages EGEE DECH Wiki]
* [[GGUS]]
 
* [http://gridmap.cern.ch/gm/#topo=regions&layout=tc&vo=OPS&serv=Site&drilldown=GermanySwitzerland GRIDMAP]

Latest revision as of 09:04, 25 July 2011