Difference between revisions of "NGI DE:ROD-DE"

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(Replaced content with 'Moved to: https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams')
 
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Moved to:
 
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https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams
Teams and operations. Short descriptions. Links
 
 
 
==Operation Teams==
 
 
 
Contact all operation teams:
 
'''ngi-de-on-duty(AT)listserv.dfn.de'''.
 
Please use ONLY this email address to contact ROD-DE.
 
 
 
Table of teams and contacts (for internal use only)
 
{| {{ngi-de-table}}
 
! Team !! Institution || Shifters
 
|-
 
|Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
 
|-
 
| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter <br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
 
|-
 
|Team3|| KIT || Dimitri Nilsen, Wen Mei
 
|-
 
|Team4.|| FZJ || Rebecca Breu, Christa Dohmen, Dietmar Koschmieder
 
|-
 
|Team5|| LRZ || Florian Zrenner, Anton Frank
 
|- style="background: lightgreen;"
 
|Team6|| CSCS || Öttl Peter, Pablo Fernandez, Fotis Georgatos
 
|}
 
 
 
Contact all operation teams:
 
ngi-de-on-duty(AT)listserv.dfn.de
 
 
 
== Shifts rotation table==
 
{| {{ngi-de-table}}
 
|-
 
! Week !! From !! To !!Team !! Comment
 
|-
 
|20|| 17.05 || 23.05 ||Team1. DESY ||
 
|-
 
|21|| 24.05 || 30.05 || Team2, FhG(ITWM+SCAI) ||
 
|-
 
|22|| 31.05 || 06.06 || Team3, KIT ||
 
|
 
|23|| 07.06 || 13.06 || Team4, FZJ ||
 
|-
 
|24|| 14.06 || 20.06 || Team5, LRZ ||
 
|- style="background: lightgreen;"
 
|25|| 21.06 || 27.06 || Team6, CSCS ||
 
|-
 
|26|| 28.06 || 04.07 ||Team1. DESY ||
 
|-
 
|27|| 05.07 || 11.07 || Team2, FhG(ITWM+SCAI) ||
 
|-
 
|28|| 12.07 || 18.07 || Team3, KIT ||
 
|
 
|29|| 19.07 || 25.07 || Team4, FZJ ||
 
|-
 
|30|| 26.07 || 01.07 || Team5, LRZ ||
 
|-
 
|31|| 02.07 || 08.07 || Team6, CSCS ||
 
|}
 
* [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
 
 
 
== Operations ==
 
 
 
*Duty shifts
 
** ~8 hours, 5 days in a week coverage
 
** 1st line support & ROD together
 
** Each team orginizes the shifters by themselfs.
 
 
 
*Open tickets after 24 hours
 
**Each site will be registered by ROC DECH manager for alarm notifications
 
***https://cic.gridops.org/index.php?section=vo&page=alertnotification
 
**By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
 
 
 
*Communication
 
**All 1st line + on-duty supporter contact: mailing list
 
***ngi-de-on-duty(AT)listserv.dfn.de(not yet active)
 
**Handover on mailing list for communication between shifters
 
 
 
== Knowledge base ==
 
 
 
This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.
 
 
 
 
 
== Documentation ==
 
 
 
* [https://wiki.egi.eu/wiki/Operations:OD Operational Documentation]
 
* [https://edms.cern.ch/file/1015741/3/dashboardHOWTO.pdf Dashboard How To]
 
* [https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalDocumentation Operational Documentation, EGEE(old)]
 
 
 
== Links ==
 
 
 
* [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
 
* [https://twiki.cscs.ch/twiki/bin/login/DECH/InternalPages EGEE DECH Wiki]
 
* [[GGUS]]
 
 
 
* [http://gridmap.cern.ch/gm/#topo=regions&layout=tc&vo=OPS&serv=Site&drilldown=GermanySwitzerland GRIDMAP]
 

Latest revision as of 10:04, 25 July 2011