Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "NGI DE:ROD-DE"

From EGIWiki
Jump to navigation Jump to search
Line 14: Line 14:
|-  
|-  
|Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
|Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
|-
| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter, Martin Braun<br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
|- style="background: lightgreen;"
|- style="background: lightgreen;"
| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter, Martin Braun<br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
|-
|Team3|| KIT || Dimitri Nilsen, Wen Mei
|Team3|| KIT || Dimitri Nilsen, Wen Mei
|-  
|-  
Line 59: Line 59:
|-  
|-  
|04|| 24.01 || 30.01 ||Team1. DESY ||  
|04|| 24.01 || 30.01 ||Team1. DESY ||  
|-
|05|| 31.01 || 06.02 || Team2, FhG (ITWM) ||
|- style="background: lightgreen;"
|- style="background: lightgreen;"
|05|| 31.01 || 06.02 || Team2, FhG (ITWM) ||
|-
|06|| 07.02 || 13.02 || Team3, KIT ||  
|06|| 07.02 || 13.02 || Team3, KIT ||  
|-  
|-  

Revision as of 16:48, 7 February 2011

Ngi-de-logo-trans.gif


NGI-DE wiki


ROD-DE


Teams and operations. Short descriptions. Links

Operation Teams

Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.

Table of teams and contacts (for internal use only)

Team Institution Shifters
Team1 DESY Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
Team2 FhG(ITWM+SCAI) ITWM:
Christian Peter, Martin Braun

SCAI:
Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
Team3 KIT Dimitri Nilsen, Wen Mei
Team4. JUELICH Rebecca Breu, Christa Dohmen, Dietmar Koschmieder
Team5 BADW-LRZ Florian Zrenner, Anton Frank
Team6 CSCS/NGI_CH Öttl Peter, Pablo Fernandez, Fotis Georgatos

Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de

Shifts rotation table

Week From To Team Comment
44 01.11 07.11 Team1. DESY
45 08.11 14.11 Team2, FhG (ITWM)
46 15.11 21.11 Team3, KIT
47 22.11 28.11 Team4, JUELICH
48 29.11 05.12 Team6, CSCS changed
49 06.12 12.12 Team5, BADW-LRZ changed
50 13.12 19.12 Team1. DESY
51 20.12 26.12 Team2, FhG (SCAI)
52 27.12 02.01 Team3, KIT
01 03.01 09.01 Team4, JUELICH
02 10.01 16.01 Team5, BADW-LRZ
03 17.01 23.01 Team6, CSCS
04 24.01 30.01 Team1. DESY
05 31.01 06.02 Team2, FhG (ITWM)
06 07.02 13.02 Team3, KIT
07 14.02 20.02 Team4, JUELICH
08 21.02 27.02 Team5, BADW-LRZ
03 17.01 23.10 Team6, CSCS

Operations

  • Duty shifts
    • ~8 hours, 5 days in a week coverage
    • 1st line support & ROD together
    • Each team orginizes the shifters by themselfs.


  • Dashboard

https://operations-portal.in2p3.fr/

Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket


  • 1st Line support

https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.


  • Communication

All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!

Knowledge base

examples for the ticket processing

Documentation

Links