The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "NGI DE:ROD-DE"
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Revision as of 15:39, 6 December 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
| Team | Institution | Shifters |
|---|---|---|
| Team1 | DESY | Dmitry Ozerov, Christoph Wissing, Andreas Gellrich |
| Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
| Team3 | KIT | Dimitri Nilsen, Wen Mei |
| Team4. | JUELICH | Rebecca Breu, Christa Dohmen, Dietmar Koschmieder |
| Team5 | BADW-LRZ | Florian Zrenner, Anton Frank |
| Team6 | CSCS/NGI_CH | Öttl Peter, Pablo Fernandez, Fotis Georgatos |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
| Week | From | To | Team | Comment |
|---|---|---|---|---|
| 26 | 28.06 | 04.07 | Team1. DESY | |
| 27 | 05.07 | 11.07 | Team2, FhG (SCAI) | |
| 28 | 12.07 | 18.07 | Team3, KIT | |
| 29 | 19.07 | 25.07 | Team4, JUELICH | |
| 30 | 26.07 | 01.08 | Team5, BADW-LRZ | |
| 31 | 02.08 | 09.08 | Team1, DESY | changed |
| 32 | 09.08 | 15.08 | Team6, CSCS | changed |
| 33 | 16.08 | 22.08 | Team2, FhG (ITWM) | |
| 34 | 23.08 | 29.08 | Team3, KIT | |
| 35 | 30.08 | 05.09 | Team4, JUELICH | |
| 36 | 06.09 | 12.09 | Team6, CSCS | changed |
| 37 | 13.09 | 19.09 | Team5, BADW-LRZ | changed |
| 38 | 20.09 | 26.09 | Team1. DESY | |
| 39 | 27.09 | 03.10 | Team2, FhG (SCAI) | |
| 40 | 04.10 | 10.10 | Team3, KIT | |
| 41 | 11.10 | 17.10 | Team4, JUELICH | |
| 42 | 18.10 | 24.10 | Team5, BADW-LRZ | |
| 43 | 25.10 | 31.10 | Team6, CSCS | |
| 44 | 01.11 | 07.11 | Team1. DESY | |
| 45 | 08.11 | 14.11 | Team2, FhG (ITWM) | |
| 46 | 15.11 | 21.11 | Team3, KIT | |
| 47 | 22.11 | 28.11 | Team4, JUELICH | |
| 48 | 29.11 | 05.12 | Team5, BADW-LRZ | |
| 49 | 06.12 | 12.12 | Team6, CSCS |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!
Knowledge base
examples for the ticket processing
Documentation
- Operational Procedures
- Operational Documentation
- Dashboard How To
- Operational Documentation, EGEE(old)