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This section will provide knowledge base, FAQs and other useful information, to support shifters by their work. | This section will provide knowledge base, FAQs and other useful information, to support shifters by their work. | ||
== Documentation == | |||
* [https://edms.cern.ch/file/1015741/3/dashboardHOWTO.pdf Dashboard How To] | |||
== Links == | == Links == | ||
Revision as of 14:33, 17 May 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de(not yet active). Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
| Team | institution | shifters |
|---|---|---|
| Team1 | DESY | Dmitry Ozerov |
| Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
| Team3 | KIT | Dimitri Nilsen, Wen Mei |
| Team4. | FZJ | Mathilde Romberg, Christa Dohmen |
| Team5 | LRZ | |
| Team6 | CSCS |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
| Week | Team | Comment |
|---|---|---|
| 20 | Team1. DESY | |
| 21 | Team2, FhG(ITWM+SCAI) | |
| 22 | Team3, KIT | |
| 23 | Team4, FZJ | |
| 24 | Team5, LRZ | |
| 25 | Team6, SCSC |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Open tickets after 24 hours
- Each site will be registered by ROC DECH manager for alarm notifications
- By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- Communication
- All 1st line + on-duty supporter contact: mailing list
- ngi-de-on-duty(AT)listserv.dfn.de(not yet active)
- Handover on mailing list for communication between shifters
- All 1st line + on-duty supporter contact: mailing list
Knowledge base
This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.