Difference between revisions of "NGI DE:ROD-DE"
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***ngi-de-on-duty(AT)listserv.dfn.de(not yet active) | ***ngi-de-on-duty(AT)listserv.dfn.de(not yet active) | ||
**Handover on mailing list for communication between shifters | **Handover on mailing list for communication between shifters | ||
== Knowledge base == | |||
This section will provide knowledge base, FAQs and other useful information, to support shifters by their work. | |||
== Links == | == Links == |
Revision as of 16:09, 12 May 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de(not yet active). Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
Team | institution | shifters | |
---|---|---|---|
Team1 | DESY | mail-AT-mailhost | |
Team2 | FhG(ITWM+SCAI) | mail-AT-mailhost | |
Team3 | KIT | gridka-on-duty(AT)lists.kit.edu | Dimitri Nilsen, Wen Mai |
Team4. | FZJ | ngi-de-rod(AT)fz-juelich.de | Christa Dohmen, Thomas Fieseler, ... |
Team5 | LRZ | mail-AT-mailhost | |
Team6 | CSCS | mail-AT-mailhost |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
Week | Team | Comment |
---|---|---|
20 | Team1. DESY | |
21 | Team2, FhG(ITWM+SCAI) | |
22 | Team3, KIT | |
23 | Team4, FZJ | |
24 | Team5, LRZ | |
25 | Team6, SCSC |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Open tickets after 24 hours
- Each site will be registered by ROC DECH manager for alarm notifications
- By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- Communication
- All 1st line + on-duty supporter contact: mailing list
- ngi-de-on-duty(AT)listserv.dfn.de(not yet active)
- Handover on mailing list for communication between shifters
- All 1st line + on-duty supporter contact: mailing list
Knowledge base
This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.