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Difference between revisions of "NGI DE:ROD-DE"
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Revision as of 17:48, 10 May 2010
ROD-DE
RegionOnDuty for NGI-DE
Operation Teams
| Team1 | DESY | mail-AT-mailhost |
| Team2 | FhG(ITWM+SCAI) | mail-AT-mailhost |
| Team3 | KIT | gridka-on-duty(AT)lists.kit.edu |
| Team4. | FZJ | mail-AT-mailhost |
| Team5 | LRZ | mail-AT-mailhost |
Contact all operation teams: ngide-on-duty(AT)lists.kit.edu
Shifts rotation table
| Week | Team | Comment |
|---|---|---|
| 20 | Team1. DESY | |
| 21 | Team2, FhG(ITWM+SCAI) | |
| 22 | Team3, KIT | |
| 23 | Team4, FZJ | |
| 24 | Team5, LRZ |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Open tickets after 24 hours
- Each site will be registered by ROC DECH manager for alarm notifications
- By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- Communication
- All 1st line + on-duty supporter contact: mailing list
- dech-on-duty(AT)lists.kit.edu
- Handover on mailing list for communication between shifters
- All 1st line + on-duty supporter contact: mailing list