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| {{Ngi-de-header}}
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| | | https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams |
| Teams and operations. Short descriptions. Links
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| ==Operation Teams==
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| Contact all operation teams:
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| '''ngi-de-on-duty(AT)listserv.dfn.de(not yet active)'''.
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| Please use ONLY this email address to contact ROD-DE.
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| Table of teams and contacts (for internal use only)
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| {| {{ngi-de-table}}
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| ! Team !! institution || shifters
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| |-
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| |Team1|| DESY || Dmitry Ozerov
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| |-
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| |Team2|| FhG(ITWM+SCAI) || ITWM:Christian Peter, SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen
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| Claus
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| |Team3|| KIT || Dimitri Nilsen, Wen Mai
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| |-
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| |Team4.|| FZJ || Mathilde Romberg und
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| Christa Dohmen
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| |-
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| |Team5|| LRZ ||
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| |-
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| |Team6|| CSCS ||
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| |}
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| Contact all operation teams:
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| ngi-de-on-duty(AT)listserv.dfn.de
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| == Shifts rotation table==
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| {| {{ngi-de-table}}
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| |-
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| ! Week !! Team !! Comment
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| |20|| Team1. DESY ||
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| |21|| Team2, FhG(ITWM+SCAI) ||
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| |-
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| |22|| Team3, KIT ||
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| |23|| Team4, FZJ ||
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| |24|| Team5, LRZ ||
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| |-
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| |25|| Team6, SCSC ||
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| |}
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| * [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
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| == Operations ==
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| *Duty shifts
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| ** ~8 hours, 5 days in a week coverage
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| ** 1st line support & ROD together
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| ** Each team orginizes the shifters by themselfs.
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| *Open tickets after 24 hours
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| **Each site will be registered by ROC DECH manager for alarm notifications
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| ***https://cic.gridops.org/index.php?section=vo&page=alertnotification
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| **By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
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| *Communication
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| **All 1st line + on-duty supporter contact: mailing list
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| ***ngi-de-on-duty(AT)listserv.dfn.de(not yet active)
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| **Handover on mailing list for communication between shifters
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| == Knowledge base ==
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| This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.
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| == Links ==
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| * [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
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| * [https://twiki.cscs.ch/twiki/bin/login/DECH/InternalPages EGEE DECH Wiki]
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| * [[GGUS]]
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| * [http://gridmap.cern.ch/gm/#topo=regions&layout=tc&vo=OPS&serv=Site&drilldown=GermanySwitzerland GRIDMAP]
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The wiki is deprecated and due to be decommissioned by the end of September 2022.