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Difference between revisions of "NGI DE:ROD-DE"

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(Replaced content with 'Moved to: https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams')
 
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{{Ngi-de-header}}
Moved to:
 
https://wiki.egi.eu/wiki/NGI_DE_CH_Operations_Center:Operations_Teams
Teams and operations. Short descriptions. Links
 
==Operations Teams==
 
Contact all operation teams:
'''ngi-de-on-duty(AT)listserv.dfn.de'''.
Please use ONLY this email address to contact ROD-DE.
 
Table of teams and contacts (for internal use only)
{| {{ngi-de-table}}
! Team !! Institution || Shifters
|-
|Team1|| DESY || Dmitry Ozerov, Christoph Wissing, Andreas Gellrich
|-
| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter, Martin Braun<br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus
|-
|Team3|| KIT || Dimitri Nilsen, Wen Mei
|- style="background: lightgreen;"
|Team4.|| JUELICH || Rebecca Breu, Christa Dohmen, Dietmar Koschmieder
|-
|Team5|| BADW-LRZ|| Florian Zrenner, Anton Frank
|-
|Team6|| CSCS/NGI_CH || Pablo Fernandez, Gila Arrondo Miguel Angel
|}
 
Contact all operation teams:
ngi-de-on-duty(AT)listserv.dfn.de
 
== Shifts rotation table==
{| {{ngi-de-table}}
|-
! Week !! From !! To !!Team !! Comment
|-
|16|| 18.04 || 25.04 || Team1. DESY||
|-
|17|| 26.04 || 01.05 || Team2, FhG (ITWM) ||
|-
|18|| 02.05 || 08.05 || Team3, KIT ||
|-
|19|| 09.05 || 15.05 || Team4, JUELICH ||
|-
|20|| 16.05 || 22.05 || Team5, BADW-LRZ||
|-
|21|| 23.05 || 29.05 || Team6, CSCS/NGI_CH ||
|-
|22|| 30.05 || 05.06 || Team1. DESY||
|-
|23|| 06.06 || 12.06 || Team2, FhG (SCAI) ||
|-
|24|| 13.06 || 19.06 || Team3, KIT ||
|-
|25|| 20.06 || 26.06 || Team4, JUELICH ||
|- style="background: lightgreen;"
|26|| 27.06 || 03.07 || Team5, BADW-LRZ||
|-
|27|| 04.07 || 10.07 || Team6, CSCS/NGI_CH ||
|-
|28|| 11.07 || 17.07 || Team1. DESY||
|-
|29|| 18.07 || 24.07 || Team2, FhG (ITWM) ||
|-
|30|| 25.07 || 31.07 || Team3, KIT ||
|-
|31|| 01.08 || 07.08 || Team4, JUELICH ||
|-
|32|| 08.08 || 14.08 || Team5, BADW-LRZ||
|-
|33|| 15.08 || 21.08 || Team6, CSCS/NGI_CH ||
|-
|34|| 22.08 || 28.08 || Team1. DESY||
|-
|35|| 29.08 || 04.09 || Team2, FhG (SCAI) ||
|-
|36|| 05.09 || 11.09 || Team3, KIT ||
|-
|37|| 12.09 || 18.09 || Team4, JUELICH ||
|-
|38|| 19.09 || 25.09 || Team5, BADW-LRZ||
|-
|39|| 26.09 || 02.10 || Team6, CSCS/NGI_CH ||
|}
 
* [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
 
== Operations ==
 
*Duty shifts
** ~8 hours, 5 days in a week coverage
** 1st line support & ROD together
** Each team orginizes the shifters by themselfs.
 
 
* Dashboard
https://operations-portal.in2p3.fr/
 
Open tickets after 24 hours<br>
Each site is to be registered by ROC DECH manager for alarm notifications<br>
https://cic.gridops.org/index.php?section=vo&page=alertnotification<br>
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket<br>
 
 
* 1st Line support
https://helpdesk.ngi-de.eu/<br>
handling of unassigned and opened tickets.<br>
 
 
*Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de<br>
Handover should be written at dashboard portal in handover tab.<br>
'''Important: in the handover form select "NGI_DE" in the "To" field!'''
 
== Knowledge base ==
 
[https://wiki.egi.eu/wiki/NGI_DE:KNOWLEDGE_BASE examples for the ticket processing]
 
== Documentation ==
* [https://documents.egi.eu/public/ShowDocument?docid=15 Operational Procedures]
* [https://wiki.egi.eu/wiki/Operations:OD Operational Documentation]
* [https://edms.cern.ch/file/1015741/3/dashboardHOWTO.pdf Dashboard How To]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalDocumentation Operational Documentation, EGEE(old)]
 
== Links ==
 
* [https://operations-portal.in2p3.fr/ Operations Portal (Dashboard) ]
* [https://twiki.cscs.ch/twiki/bin/login/DECH/InternalPages EGEE DECH Wiki]
* [[GGUS]]
 
* [http://gridmap.cern.ch/gm/#topo=regions&layout=tc&vo=OPS&serv=Site&drilldown=GermanySwitzerland GRIDMAP]

Latest revision as of 09:04, 25 July 2011