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Difference between revisions of "NGI DE:ROD-DE"
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| valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter <br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus | | valign="top" | Team2|| valign="top" | FhG(ITWM+SCAI) || ITWM:<br>Christian Peter <br><br> SCAI:<br>Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus | ||
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|Team3|| KIT || Dimitri Nilsen, Wen Mei | |||
|- style="background: lightgreen;" | |- style="background: lightgreen;" | ||
|Team4.|| JUELICH || Rebecca Breu, Christa Dohmen, Dietmar Koschmieder | |Team4.|| JUELICH || Rebecca Breu, Christa Dohmen, Dietmar Koschmieder | ||
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|27|| 05.07 || 11.07 || Team2, FhG(ITWM+SCAI) || | |27|| 05.07 || 11.07 || Team2, FhG(ITWM+SCAI) || | ||
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|28|| 12.07 || 18.07 || Team3, KIT || | |||
|- style="background: lightgreen;" | |- style="background: lightgreen;" | ||
|29|| 19.07 || 25.07 || Team4, JUELICH || | |29|| 19.07 || 25.07 || Team4, JUELICH || | ||
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Revision as of 15:04, 20 July 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
| Team | Institution | Shifters |
|---|---|---|
| Team1 | DESY | Dmitry Ozerov, Christoph Wissing, Andreas Gellrich |
| Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
| Team3 | KIT | Dimitri Nilsen, Wen Mei |
| Team4. | JUELICH | Rebecca Breu, Christa Dohmen, Dietmar Koschmieder |
| Team5 | BADW-LRZ | Florian Zrenner, Anton Frank |
| Team6 | CSCS | Öttl Peter, Pablo Fernandez, Fotis Georgatos |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
| Week | From | To | Team | Comment |
|---|---|---|---|---|
| 20 | 17.05 | 23.05 | Team1. DESY | |
| 21 | 24.05 | 30.05 | Team2, FhG(ITWM+SCAI) | |
| 22 | 31.05 | 06.06 | Team3, KIT | |
| 23 | 07.06 | 13.06 | Team4, JUELICH | |
| 24 | 14.06 | 20.06 | Team5, BADW-LRZ | |
| 25 | 21.06 | 27.06 | Team6, CSCS | |
| 26 | 28.06 | 04.07 | Team1. DESY | |
| 27 | 05.07 | 11.07 | Team2, FhG(ITWM+SCAI) | |
| 28 | 12.07 | 18.07 | Team3, KIT | |
| 29 | 19.07 | 25.07 | Team4, JUELICH | |
| 30 | 26.07 | 01.08 | Team5, BADW-LRZ | |
| 31 | 02.08 | 09.08 | Team1, DESY | changed |
| 32 | 09.08 | 15.08 | Team6, CSCS | changed |
| 33 | 16.08 | 22.08 | Team2, FhG |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://dech-support.fzk.de/ws/overview.php
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!
Knowledge base
examples for the ticket processing
Documentation
- Operational Procedures
- Operational Documentation
- Dashboard How To
- Operational Documentation, EGEE(old)